The boat is very good and we had no problems at all. The only thing is that they make ir seem that the boat will go straight to Lombok (around 2 hours trip) but it stops at Gili T and Gili Air before lombok! This adds 1 hour more to the trip.
I don't think it was technically late, but the schedule on 12go was different to what they told me when I arrived at the pier. It was due to go at 9.55 but when I arrived I asked if it was running on time and they told me, yes it's running on time so they will be leaving at 10.40... Otherwise it was very well organised and the departure and arrival times they gave me when I was at the counter at harbour were accurate.
The goat actually leaves from another harbor, so you have to walk and go on the back of a pick up truck with your luggage. It takes 20 minutes to go to the other harbor. I guess we were too late so we left at 10.40 instead of 10.00. Also because of the wait in Gili T and Gili A, I arrived in Lombok 2 hours later than what I was supposed to. The boat was comfortable though
2 Stunden von Nusa Penida nach Lombok zu spät (4 statt 2 Stunden Fahrt) u.a. durch schlecht organisierte Gepäckaufnahme/ Ausgabe; keine Klimaanlage, auf einer Seite mussten wegen Spritzwasser die Fenster geschlossen gehalten werden, dadurch viel zu stickig.
Boat company is good and journey was quite and as I expected. 12go informed me few hours after reservation that boat is departing different port and different time. On my request on money refund they refused. So client service is very bad.
Due to technical problems, my ferry was canceled. As a result, I was rebooked onto a Marina Group ferry. Because of this, I had a very long wait—from 11:00 a.m. to 2:45 p.m. I received no compensation for this. Otherwise, everything went smoothly, and although we arrived in Lombok very late, we did make it there.
Bali Triptop, Marina Group, Marina Luxury 99, Nusa Nadhi Fast Ferry, Semaya One, Starfish Fast Cruise, The Tanis Fast Cruise, Wahana Virendra, WaterJet
