Terrible, its not giving. Details were not provided to print the tickets, some of our friends were advise to print the tickets and we were advised that
Just standard stuff. Hurry up and get to the pier we start boarding at 5:30am and you may not be able to get on the boat if you miss boarding time. Boat leaves at 6am LOL. Or around 8:30am. haahhahaa
Seamless but the online payment is expensive. Together with the processing fee, I paid 1,026 online while the original walk-in ticket is just 772 for the Business class. Then my online receipt is 774.00.
I had experienced double booking due to an error that says " sorry I can't find your booking" so I tried booking again since no email came yet after I booked. After booking the 2nd attempt, still the same happened, but in a sudden there was an email arrived that confirmed my two bookings on the same day I took the ferry. And so I immediately contacted the 12go agency which I booked for our tickets, but the 12go online booking support replied me once only promising me to assist, but then after addressing my concern, no reply nor assistance arrived to help me fix it until now. Also, I talked to the staff of the ferry during my trip to Dapitan from Dumaguete and introduced me to contact their customer service, and so I did and asked also the ticketing main office but still they couldn't help anything with my booking since I booked it with 12go. So I had no choice but to contact the online agency again and until now I'm still waiting and hoping for their response. Now, I was filled with disappointments and worries about booking online.
Clean comfort room and well placed waste segregation trash bins with clean and tidy passenger cabin made really comfortable and relax...kodus to all your staff!!!