I had a bad experiece using Soutchai Travel. I thought I was paying a premium to travel in a nice shuttle van (as pictured on their webpage), but instead it was just a tuk-tuk that took me to the Central Station, then a dirty, old bus.
But this bothered me less than the way time was managed. I was ready 30 minutes before the pick-up time as instructed. The tuk-tuk driver showed up about 40 minutes later. Fine, whatever. Then we drove across town to another hotel for another pick-up. The other passenger wasn't there. I sat there for another 25 minutes before the driver finally gave up and we went to the Central Station. He bought my ticket at the station, just as I could have; the station is only 10 minute walk from where I was staying. And I really wish I'd done just that. Leaving Vientiane later than expected - for no reason - made me stress about making my Udon Thani flight.
TL;DR - I paid a premium for Soutchai to waste my time and stress me out.
The wrong time for the departure, not bus 45 and no information from you stating how to obtain the bus ticket and not as you said to scan the QR code to the driver. Everything from travelling by train and bus you give wrong information.
I was dropped off at the Vientiane-nong khai border to get my laos leaving stamp. Whenever I got through the security I looked and waited for the bus. But it was gone. I got no phone call or nothing.
They picked us up from our hotel and it was a comfortable trip.
เวียงจันทน์ ไป อุดรธานี, รถบัส ปกติ, Family Service (Family Service), 7 พ.ค. 2026
R
Robert
I found the communication to be a series of pre-prepared responses, without addressing my expressed concerns. I find the uncertainty to be very disconcerting.
เวียงจันทน์ ไป อุดรธานี, รถบัส ปกติ, Family Service (Family Service), 5 ก.พ. 2026