The worst bus and experience ive ever been in : curtains broken, phone charger broken, spiky metallic piece going out of the bed, ac broken, 1 hour late without letting me know in advance about it, they put my suitcase in the corridor, they were sleeping in the corridor, . Do not take this company, their bus is rubbish. Not my first bad experience with 12 go asia, it seems that they dont care about the poor service they offer
Firstly the pick up was very unorganised. We were waiting exactly at the coordinates and the photo that was provided to wait for a pick up. We arrived at 10am and didn’t get picked up till 11.15 for our 10.30 departure. During this wait time I emailed and tried to contact the phone number but was unable to. When we finally got picked up it was by a car not a bus to take us to the bus. Very disorganised and no communication.
Next it would have been nice to know when the stops were happening as there is no bathrooms on board so it is a bit distressing when you don’t know how long you have to wait. ( A suggestion would be to send it with the booking confirmation to clearly state how frequent the stops will be and for how long so people know what to expect and how much food to bring with them etc )
The bus was also very delayed we would have been arriving to Hue at 8.30pm but didn’t get there till 12.30am and this was meant to be the fast bus.
But I will add we had to change our final destination while we were on board and they were very accommodating and made it easy for us to change.
The pickup place was not well labeled- no address was given and the name on the confirmation isn’t what is printed on the building.
The bus was around an hour late for pickup and then stopped for nearly another hour after pickup, the seats were terribly uncomfortable and my spot was especially noisy.
I was not impressed! I will not travel that way again.
It was a good experience however communication prior was non existent even after I reached out the day prior to confirm and being picked up was a bit confusing. Comfortable bus and plenty of bathroom breaks
ตามก๊ก ไป เว้, รถทัวร์ เคบิน 34, Ha Long Bus Travel, 12 พ.ค. 2026
VR
Virginie R
Bus was almost one hour late at start. It was also inot that comfortable but it makes it.
Everything fine, only direct contact to the bus operator difficult. I booked Vin bus but the bus operator at the end was Thanh Trung travel with a different WhatsApp number. The ride was comfortable and the driver made a break every 2,5 h.
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