Departure from Pattaya was fine and bus was comfortable and some snacks given. Not sure why we had to change buses onto another one that was not so comfortable and lots of couples had to sit separately as the bus was already pretty full with others.
Once we got to the ferry port there was no communication on where to go or what was next, luckily we found someone to ask and was directed to office to get ferry tickets.
After what seemed a pointless 45 min wait the group getting the same ferry was all be shouted at to hurry and run to get the ferry, also note the ferry is NOT suitcase friendly.
Once on the other side you're greeted with multiple songthaews and lots of shouting.
On booking this as it was combined bus, ferry, taxi this was definitely the most chaotic travel day in 10 months of travelling.
Comunication was difficult, beacause the driver didn t talk aby englisch..... So nobody explanded to me why we werde dri Ing in the wrong direction(North). But then we stopped waited for an hour without any Information for the big bus coming from Bangkok... This Trip could surly be faster and with some comunication in englisch (as 98% were not thais) more understable.
they weren't able to transfer me to my hotel because it was too far away and then he got me out of the bus and brought me to an expensive tourist taxi that cost me another 200 baht for a 5 minute drive
In pictures you said there will be high speed catamaran. Nope. Normal ferry. Don't put fancy pictures to your app if it is something else. I think it is Boonsiri company to blame. I don't know.
It went OK the travel from Pattaya to Koh Chang, but they should have a little more organized. You don't get any info during the travel so the costumers can get a little confused (bus driver doesn't speak much English) . Like we needed to change bus after 1 hour drive, to another bus full of people that comes from Bangkok. When we arrived to the pier it was no info, so after some some time a woman was calling us from the office for show the booking again and get some lunch, that's all, after some time a guy went out giving the passes for the ferry(don't understand why they don't give us that before when they checked our booking) because some people was waiting in others areas or bathrooms so when they went for law in the ferry they didn't have the tickets for go inside, so they needed to wait until the guy come with more tickets.