The driver took 2 breaks during the travel. One of the break lasted for 15 mins. The other person in the bus told us not to eat even though the chips packet was bought to take it home. He asked us to keep inside the luggage area.
The most importantly is they don't know how to talk to customers politely. The driver ate in the bus after telling us not too. He was drinking tea too. He was talking loudly on the phone while driving which is against the policy while driving.
At the immigration he took at least 20 mins to be back in the bus both at Malaysia and Singapore Immigration.
We reached 2hours late. They never keep up the schedule of the time.
I am extremely dissatisfied with the service. Not recommended
all of our buses were delayed, in the customs of malasia we had to wait for like an hour... but the bus was very confortable, last driver was kinda mean.
Fine drive took about an hour longer than expected but I think this was due to traffic and the boarder so maybe account for a bit of extra time in case there is traffic.
I ride was great until the border to Singapore. There were some technical problems and it took some time getting though the Border - and the Bus left. We had to wait another45 minutes before we could get to the center of Singapore
Comfortable trip, seats are large and very comfy. Bus had AC but no internet WiFi. Made a few stops for the toilet. Driver was friendly but did not speak much English.
On the way to Singapore from Malaysia bus stopped first for passport checks and a second time where I had to carry my luggage but the driver did not announce anything.
Overall it was pleasant journey and the bus arrived on time.
First it is pricey than the average, second the bus come late, third, when we arrived at the Malaysia custom, the bus driver just left us like that. So we have to wait another loong time to the next bus to pick up us to singapre. Very bad service, I would not recommend this to anyone