Terrible experience. Driver could not find us and when he did it was a car which we weren't expecting and he tried to cram 4 of us in 3 seats. Felt unsafe and didn't know what was happening. Got into the van after 30mins and that was fine
Driver was driving like crazy, you could feel every hole, every bump, few times we even were seconds from crash. Also organization wise it was terrible because they are not driving to the exact location of drop off, we had to switch vehicle while we were in Hanoi without even telling us anythingy. Additionally we were going around Ninh Binh/Hanoi picking up some people and packages, hence it took us eternity to get out of city. I would not recommend them to anyone only if they were only option.
The leg of the journey from Hanoi to Hoa Lu was fine. The attitude of the young driver that took us from Hoa Lu to Trang An was terrible, he was a bad driver and was unhelpful. I am 65 years old and I had to load and unload our luggage myself while he stood there in a sullen mood. His behaviour is in contrast to what we have experienced with 12go in the past.
Pickup was late and the driver did not drop me off at my hotel, claiming that cars could not go down the road where the hotel was located. That claim turned out to be false.
