RL
Ramon LThe driver arrived 45 minutes late, despite the fact that we had already arrived 30 minutes before the scheduled departure, as explicitly requested in their message: “Come to check in at least 30 minutes before departure time. If a customer doesn't show up, the booking will be considered a NO-SHOW.”
To comply with their instructions, we had to pay for a private boat to reach the pier outside regular operating hours, rather than taking a regular boat. This made the delay even more frustrating and costly.
The lack of professionalism was disappointing. They explained that they had other passengers to pick up, but they already knew their planned route. They could easily have informed us that morning, allowing us to take a later boat to the pier and save both time and money.
The van was also nothing like the pictures advertised. It was old, dirty, and quite uncomfortable.
Overall, a very disappointing experience. Poor communication, a significant delay, unnecessary extra costs, and a vehicle that did not match what was advertised. I would not recommend this service.
Railay — Koh Lipe, Minivan Van + Speedboat, Teaw Sanook Tour And Travel (เที่ยวสนุกทัวร์แอนด์แทรเวล), 28 paź 2026
