MK
Monir K**Very Poor Driver Attitude & Unprofessional Service – 1/5 ⭐**
I am very disappointed with the driver's attitude and behavior during this transfer.
I was informed of the available pickup times and **specifically selected 3:00 PM**. However, the driver arrived at approximately **2:40 PM** and immediately started rushing us, showing an angry and irritated attitude. I calmly told him that we would be ready by the selected pickup time of 3:00 PM and that there was no need to worry. Instead, he told me that I should have been standing by from **2:30 PM**.
If the driver expected passengers to be ready at 2:30 PM, this should have been clearly communicated in advance. It is unreasonable to select a 3:00 PM pickup time and then pressure passengers for not being ready 30 minutes earlier.
The driver's attitude throughout the journey from **Phuket to Krabi** was also extremely unpleasant. Whenever we encountered traffic jams or traffic signals, he repeatedly **hit/slammed the steering wheel in frustration**. This was very uncomfortable to witness as a passenger and made me question his professionalism and emotional control while driving.
I also noticed that **one of the seats in the front row was damaged**. However, this was not a major concern for us because **we were the only two passengers travelling as a couple**, so we had enough space and it did not affect our comfort significantly. I am mentioning it only as an additional observation about the condition of the vehicle.
Overall, the biggest issue was **not the vehicle condition but the driver's attitude, lack of professionalism, and the way he treated us as passengers**. A professional driver should be respectful, patient, and calm, especially when transporting passengers on a long journey.
**I would give the driver 1/5 and strongly recommend that the company investigate this driver's behavior and provide proper customer-service and professional driving training.**
I do appreciate the **Phuket-to-Krabi transfer service itself**, as the service is convenient and useful for travelers. However, the driver represents the company, and this kind of attitude can seriously affect the customer's overall experience and confidence in the service.
I hope the company takes this feedback seriously and ensures that future passengers receive a much more professional and respectful experience.
Phuket — Krabi, Minivan Minivan, At Lanta Vacation (แอท ลันตา เวเคชั่น), 29 sie 2026
OA
Ozlem AThe service was excellent, with a very discreet and polite driver.
Phuket — Krabi, Minivan Minivan, At Lanta Vacation (แอท ลันตา เวเคชั่น), 13 sie 2026
M
Minru great experience, a nice journey with a safe drive, comfortable seat , good break location… recommended.
If the earlier confirmation with departure details will be prefect
Phuket — Krabi, Minivan Minivan, Krabi Travel and Transport (ห้างหุ้นส่วนจำกัดกระบี่ทราเวลแอนด์ทรานสปอร์ต), 30 lip 2026
LS
Lukasz SGood trip, there were 2 stops for toilet, second was 20min in a place where you could also eat lunch, hole trip was done on time, no one bothered me for having 2 pieces of baggage
Phuket — Krabi, Minivan Shared Minibus, Good Luck Lanta Tour (Good Luck Lanta Tour), 26 lip 2026
IM
Ivy Mi’m a solo female traveler, and i ended up being the only one on the transfer van! i felt super safe the entire time, we stopped for a toilet break halfway through, and the driver got snacks and got some fruit for me too :) pick up was right on time, and we even arrived a bit early. the seats were comfortable and reclined almost the whole way back. very lovely driver!
Phuket — Krabi, Minivan Minivan, At Lanta Vacation (แอท ลันตา เวเคชั่น), 22 cze 2026
KS
Kalishna SThey were so kind and helpful. Even though I couldn’t make the trip on time they arranged me for an alternative and everything was smooth. Kudos to the team
Phuket — Krabi, Minivan Minivan, At Lanta Vacation (แอท ลันตา เวเคชั่น), 21 cze 2026
AN
Ayelen NDrivers on time, great service.
Phuket — Krabi, Minivan Minivan + Minivan, Call Me Taxi (คอลมีแท๊กซี่), 24 kwi 2026
LD
Louise DGreat trip...arrived early to krabi...recommend using good lucklanta transport....
Phuket — Krabi, Minivan Shared Minibus, Good Luck Lanta Tour (Good Luck Lanta Tour), 11 mar 2026
KR
Katarina RWe were left at a different final stop than we booked (should have been the Krabi bus terminal, but it was in fact elsewhere where they then scammed us into purchasing a taxi service)
Phuket — Krabi, Minivan Minivan + Minivan, 438 Phuket Krabi Transport (รถตู้สาย 438 ภูเก็ต-กระบี่), 7 mar 2026
LG
Laura GReally comfortable
Phuket — Krabi, Minivan Minivan + Minivan, 438 Phuket Krabi Transport (รถตู้สาย 438 ภูเก็ต-กระบี่), 7 mar 2026
