DW
Dean WThank you. My and my partner's journey from Hue to Hoi An yesterday was absolutely horrible.
Below is the feedback provided directly to HM Happy Care bus co.
'We were allocated two of the sleepers at the back of the bus. Firstly the cabins are much smaller than the other 18 cabins. As someone who is 1.8m tall I could not lay down or sit up. Unlike the other cabins the seat is not adjustable so you 'sit' in this uncomfortable 'stress position' for the entire journey. It was painful. To make matters even worse, you are over the wheels so bounced around continuously.
To add insult to injury, the windows are not only smaller compared to the other cabins, but, and I find this ridiculous, you put two large stickers on these tiny windows when I noticed many of the larger cabins had only one sticker. As a consequence, visibility was poor. However that was not a problem as every time we went over a bump, the shutter slid down, so I basically travelled in a tiny dark coffin. Thank god it was only for 3 hours.
From the second screenshot:
uncomfortable stress position for the entire journey. It was painful. To make matters even worse, you are over the wheels so bounced around continuously.
To add insult to injury, the windows are not only smaller compared to the other cabins, but, and I find this ridiculous, you put two large stickers on these tiny windows when I noticed many of the larger cabins had only one sticker. As a consequence, visibility was poor. However that was not a problem as every time we went over a bump, the shutter slid down, so I basically travelled in a tiny dark coffin. Thank god it was only for 3 hours.
Myself and my partner paid for a premium service, and paid the same price as the other passengers, who had the normal cabins. You should have made clear what the conditions were like before we purchased the tickets.
Hué — Hội An, Autobus Cabin 24, Hoang Minh Limousine, 11 lis 2026
MJ
Melanie JEverything was good, the driver was nice and we arrive on time!
Hué — Hội An, Autobus VIP Limousine 28, G8 Sapa Open Tour (G8 Sapa Open Tour), 10 lis 2026
IO
Ilaria OThe car was full, so we had to make the journey with our bags squeezed around us.
Hué — Hội An, Autobus Shared Car, Thuan Phat Limousine (Hộ Kinh Doanh Nguyễn Cữu Tân), 5 lis 2026
CD
Catherine DGood, left on time. Halfway toilet stop. Swift service.
Hué — Hội An, Autobus VIP Limousine 28, G8 Sapa Open Tour (G8 Sapa Open Tour), 24 paź 2026
PC
Philippe COn time with a shared car, great expérience
Hué — Hội An, Autobus Shared Car, Thuan Phat Limousine (Hộ Kinh Doanh Nguyễn Cữu Tân), 23 paź 2026
HH
Hector HThe bus was comfortable, but the location and time of departure and arrival were not the one we paid for.
Hué — Hội An, Autobus VIP Limousine 28, G8 Sapa Open Tour (G8 Sapa Open Tour), 15 paź 2026
DE
Daisy EOn time, good communication, comfy bus!
Hué — Hội An, Autobus VIP Limousine 28, G8 Sapa Open Tour (G8 Sapa Open Tour), 13 paź 2026
MG
Marc GExcellent communication. They informed us via WhatsApp (which was great) about the change of departure location. They also kept in touch with us throughout the journey in case there were any problems. The bus is absolutely amazing and has everything you could possibly need. The only downside was that we arrived 1 hour late.
Hué — Hội An, Autobus VIP Limousine 28, G8 Sapa Open Tour (G8 Sapa Open Tour), 10 paź 2026
YC
Yvonne CI booked an expensive first-class bus offering some comfort for the long journey. Instead, a standard bus showed up. It was a sleeper-AnPuhTravel-, admittedly, but without a pillow or blanket—just a bolster that was far too big and kept sliding down. I can handle a lack of comfort, but I don't think it's right to be charged for top-tier first-class service and not get it!
By the way : Departure 1 hour delay
Hué — Hội An, Autobus VIP Limousine 28, G8 Sapa Open Tour (G8 Sapa Open Tour), 9 paź 2026
C
Carmelo The departure has been delayed but the arrival at destination was late, so 4 hours to run from Hue to Hoi An,
Hué — Hội An, Autobus VIP Limousine 28, G8 Sapa Open Tour (G8 Sapa Open Tour), 8 paź 2026
