AV
Arnaud VNo extensive message upfront with pick-up details received.
At 14:30 someone sent us a message to request we were at pick-up at 15:30, whilst it was first scheduled at 17:00. We had plans but had to cancel them.
When we arrived the bus was a normal one. We were confused like everyone else in the bus, no explanation. The driver spoke not a single word of English and just laughed a bit.
We then rode 1 hour to a bus terminal, where we waited for an hour in the sleeper bus to depart: real waste of time. The drivers were rude and did not speak a single word of English.
Hanoi — Ha Giang, Autobus Lower Cabin, Dang Quang Limousine, 15 wrz 2026
MW
Marisa WI rented a red bus and they put me on a yellow. It did not look clean like the pict. Also the staff /bus driver was rude to everyone.
Hanoi — Ha Giang, Autobus VIP Cabin 24, Daiichi Travel, 11 sie 2026
LC
Lena CThey were two hours late
Hanoi — Ha Giang, Autobus Górna kabina jednoosobowa, G8 Sapa Open Tour (G8 Sapa Open Tour), 11 sie 2026
PH
Peter HI should have left Hanoi at 13:00. Instead of the bus arriving at 13:00, a taxi came to pick me up and took me to the bus station, where I had to wait until 14:00. The bus itself was in very good condition. The biggest problem was that we left one hour late and arrived in Ha Giang two and a half hours later than stated on my ticket. This was quite late for me because I already had some things planned.
Hanoi — Ha Giang, Autobus Cabin 24, Vin Bus, 10 sie 2026
M
Manel I had a great experience! The communication on WhatsApp was clear, they were always available to provide info. The driver was lovely!
Hanoi — Ha Giang, Autobus VIP 18, Daily Limousine, 5 sie 2026
AV
Amber VIt was pretty good. Except when we arrived at ha giang, they put us in a smaller bus and didn’t tell what we where going to do… so we drove 1 hour around to drop everybody off at there stay. Meanwhile our stay was the closet to the bus stop. They couldn’t speak English so it was difficult to communicate
Hanoi — Ha Giang, Autobus Double Royal Cabin, Bang Phan, 3 sie 2026
AK
Anna KOnly the wifi didn’t work
Hanoi — Ha Giang, Autobus Single Royal Cabin, Bang Phan, 9 lip 2026
DU
Deleted UGreat bus, very modern and comfortable! Staff at the office was helpful and really tried to make everything as smooth as possible.
Hanoi — Ha Giang, Autobus Górna kabina jednoosobowa, Sao Viet, 11 cze 2026
AD
Amy DBus pick up location changed.
Bus late.
Difficult to contact 12Go or bus company to find out bus ETA.
Got taxied from pick up location to a station and had to wait there.
Finally departed 4 hours later than scheduled.
Hanoi — Ha Giang, Autobus Cabin 22, Ngoc Son Limousine, 2 cze 2026
GK
Georges KThe bus company asked us to be 1h30 in advance (3:30pm instead of 5pm) to the meeting point 4 hours in advance. No USB C in the bus (only USB A), no information about the timing of the breaks. The best part is when we indicated the address of our homestay, the bus dropped us 2km away from it. Also, the driving was agressive but they all are. Average rating because the bus was on time.
Hanoi — Ha Giang, Autobus Lower Cabin, Dang Quang Limousine, 25 maj 2026
