GS
Gary SPaid for a ticket to travel in a minivan. Arrived to their office and they took me to the bus station and put me on the local bus. They didn't explain anything about the situation. Turns out the ticket on the local bus is about half of what I paid and left later than scheduled.
Dari Nong Khiaw ke Luang Prabang, Van Van mini, Nong Khiaw Nature Tour, 9 Nov 2026
BL
Brieuc LThe driver was late !
Dari Nong Khiaw ke Luang Prabang, Van Van mini, Nong Khiaw Nature Tour, 1 Nov 2026
AP
Amanda PThe journey was fine, however 12go's terrible customer service made the pickup far harder than it needed to be. My hotel wasn't in the list of pick up locations, so I selected the closest and emailed 12Go to advise them of the correct address. Despite responding to my first email, they never confirmed they had updated RG, so I had to wait outside the nearby hotel for an hour (the pdf says to be ready an hour early) just in case they arrived early and didn't have my updated location. They finally confirmed they had updated the pickup location several hours after my trip departed. Helpful. It would also help if RG had a WhatsApp number to contact. 12Go told me to contact them directly on WhatsApp but their numbers weren't available there.
Dari Nong Khiaw ke Luang Prabang, Van Van + Van, RG Adventure (RG Adventure), 27 Okt 2026
C
Christophe Rear seats and high speed on a messy road with no Space and head hit on the roof
Dari Nong Khiaw ke Luang Prabang, Van Van mini, Nongkhiaw Experience Travel, 27 Okt 2026
AP
Allison PThe minibus was full and there was no room for luggage so it was packed in around us which made an already bad journey worse
Dari Nong Khiaw ke Luang Prabang, Van Van mini, Nong Khiaw Nature Tour, 20 Okt 2026
EK
Ediz KThe driver an everything was on time but is the minivan filled to the brim with people. For 4 hours in a tight minivan with added bumps and turns on the road was quite difficult.
Dari Nong Khiaw ke Luang Prabang, Van Van mini, Nongkhiaw Experience Travel, 29 Jul 2026
IS
Isabelle SPicked us up 5 minutes early, seats were good even though it was a very full mini bus
Dari Nong Khiaw ke Luang Prabang, Van Van mini, Luang Prabang Holiday Travel, 15 Jul 2026
SL
Stine LThe overall experience was horrible. The road is terrible, but that's not the driver's fault. He could nevertheless have driven way more carful. He was speeding, and almost hit a motorcycle due to driving on the wrong side of the road. The aircondition was bad, the minibus was overcrowded (16 people in a 12-14 seater), the driver stopped every hour for different reasons, and he was playing very loud music the whole way (even after we asked him to lower the volume). We was seated in a couple of extra seats in the back, which was tight and I kept hitting my head in the ceiling when we hit the bumps in the road. 4 longest hours of my life
Dari Nong Khiaw ke Luang Prabang, Van Van mini, Nong Khiaw Nature Tour, 6 Jul 2026
LM
Leonardo MSuper packed like 20 people in a minivan so it was uncomfortable for me in the corner, I didn’t know where to put my legs, and the driver drove quite fast
Dari Nong Khiaw ke Luang Prabang, Van Van mini, Nong Khiaw Nature Tour, 2 Jun 2026
WR
Wolfgang RPickup were booked on Hotel 8.30a.m..
No SMS, no call, no anything till 9.15 a.m..
We called ourselves and were send from you to the bus station. First nobody knows there anything. At 9.45 a.m. some guy asked „12Go?“ then get us to the minibus. Nothing to clap our hands…
Dari Nong Khiaw ke Luang Prabang, Van Van mini, Nong Khiaw Nature Tour, 26 Jan 2026