BM
Balqis MBAD, BAD, BAD SERVICE!!! 😡
Extremely disappointing and frustrating experience from start to finish.
I booked and paid for my train ticket, but when my travel date arrived, I STILL DID NOT RECEIVE THE ACTUAL TICKET. I had already contacted the supplier several times to request the ticket, but there was no proper response or solution provided.
I even went to the train station myself to verify the booking because I wanted to make sure everything was in order. Unfortunately, the staff at the station could not find my booking in their system. Imagine the stress of being at the station on your departure day, having already paid for your ticket, but not knowing whether you actually have a valid booking or whether you will be allowed to board the train.
What made the situation even worse was the lack of proper communication and assistance. Instead of providing a clear solution, I had to keep chasing the supplier and customer service myself. I should NOT have to spend so much time trying to get a ticket that I had already paid for.
In the end, I was unable to travel because I did not receive the required ticket. This completely disrupted my travel plans and caused unnecessary stress, frustration, and inconvenience.
A booking service should make travelling easier, NOT create more problems for the customer. If the ticket cannot be provided, customers should be informed clearly and given an immediate solution, such as a replacement ticket or a full refund.
Very, very disappointing service. I strongly recommend improving the ticketing system, supplier communication, and customer support because this kind of experience is simply unacceptable.
I paid for a service and expected to receive a valid ticket. That is the most basic thing a customer should be able to expect.
Dari Madinah al-Munawwarah ke Makkah, Kereta api Kelas Ekonomi, Haramain High Speed Trains, 4 Sep 2026
AM
Asif MExtremely terrible I paid fr 2 tickets through this company there was nothing purchased wn I went to station there was nothing I had to purchase 2 tickets again this company is a cheat the inconvenience and my 100pounds gbp gone pls stay away scam company they hve not refunded me yet
Dari Madinah al-Munawwarah ke Makkah, Kereta api Kelas Ekonomi, Haramain High Speed Trains, 2 Sep 2026
MK
Mahrukh KThe employees were letting people pass with more than the allowed baggage. But when it came to me and my husband, they stopped us. Unacceptable and unfair.
Dari Madinah al-Munawwarah ke Makkah, Kereta api Ekonomi, Haramain High Speed Railway, 1 Sep 2026
AM
Atif MIt’s Really Amazing Train & Service.. it’s my first time experience and I will recommend to everyone, it’s safe & secure & shortest time taking Madinah to Mecca & Mecca to Madinah..
Atif Manzoor Choudhry
+971565605387
Dubai UAE
Dari Madinah al-Munawwarah ke Makkah, Kereta api Ekonomi, Haramain High Speed Railway, 30 Ogo 2026
IA
Irfan AOn time, smoot, over and above expectations!
Dari Madinah al-Munawwarah ke Makkah, Kereta api Kelas Ekonomi, Haramain High Speed Railway, 26 Ogo 2026
N
Nausheen Fake tickets don't book from this 12go service went to train station didn't regconise tickets paid online and after that they are not even replying for refund..they are doing scam
Dari Madinah al-Munawwarah ke Makkah, Kereta api Kelas Ekonomi, Haramain High Speed Trains, 19 Ogo 2026
AI
Aishatu IEvery step upto Mecca was flawless
Dari Madinah al-Munawwarah ke Makkah, Kereta api Kerusi Ekonomi, Haramain High Speed Trains, 10 Ogo 2026
RL
Riyazhusein LThe potters were very helpful
Dari Madinah al-Munawwarah ke Makkah, Kereta api Ekonomi, Haramain High Speed Railway, 8 Jul 2026
SL
Shariq LAgent didn't book us at the time we paid for (had
Dari Madinah al-Munawwarah ke Makkah, Kereta api Kelas Ekonomi, Haramain High Speed Trains, 1 Jul 2026
BM
Bahaa MBaggage porter ripped me off for 200 rayal
Dari Madinah al-Munawwarah ke Makkah, Kereta api Perniagaan, Haramain High Speed Railway, 30 Jun 2026