バンコクからカンチャナブリまでのバンは

バスはバンコクで客を乗せるために3回停車した。次にバスターミナルでバスを乗り換えなければならない。どちらのバスも状態は良かった。

Was okay, bus stopped 3 times in bangkok to pick up more guests. Next you had to switch the bus at a bus terminal. Both bus were in good condition.

バスターミナルへの移動に1時間待った。バンはタイトすぎるし、運転手は時間通りにバスターミナルに着くために少しスピードを出していた。カンチャナブリ行きのバスは非の打ち所がなかった。

J’ai attendu 1 heure le transfert jusqu’à la station de bus. Le van est opressant et le conducteur roulait un peu vite pour être à l’heure à la station de bus. Le bus jusqu’à Kanchanaburi impeccable

私は73歳で、膝が不自由なのですが、荷物が2つあり、1つは大きくて重いものだったので、不用意にバスに乗り降りしなければなりませんでした。また、バスの満席率が50％以下だったにもかかわらず、バッグのために座席代を払わなければならなかった。

On time and reasonable price - confusion at the terminal saw them put me on and off three busses before the took me back to the original funny but I'm 73 with a dud knee and I had two bags one big heavy one that I had to get in and out of the bus unnessesarily. I also had to pay for a seat for my bag even though te bus was less than 50% full I'm also 6'3" and couldn't get my legs into the seat because they are too close together - bI ewill not do it again however 25 years ago I would have been real good with it.

9時になっても迎えのミニバンは来ない。 9時15分にサービスを呼ぶと、一人の男が現れた。9時45分頃、タクシーがバスターミナルまで迎えに来てくれた。そのタクシーは、荷物の追加料金（20キロ以下なので無料のはず）を要求してきた。 そして、バスのチケットと荷物のチケットを預かり、バンは（9時ではなく）11時に駅を出発した。

No minivan was there to pick-up us at 9h. After calling the service at 9h15, a guy appeared and ask him to follow him. At around 9h45 a taxi came to grab us in the bus station, because there were an engine issue with the original van. The taxi wanted us to pay extra for lugguages (which were under 20kg so should be free). Then they took care of the bus ticket + lugguages ticket and the van left the station at 11 (instead of 9).

etHは問題なく乗れました。ミニバンではなく）バスで移動するため、バスターミナルで降ろされることが事前に記載されていればよかったと思う。両車とも快適でしたが。

Het was een prima rit. Was wel fijn geweest als van tevoren werd vermeld dat we zouden worden afgezet op een busstation om met de bus verder te gaan (ipv met de minivan). Beide voertuigen waren wel comfortabel.

予約した午後2時にはバンがなかったが、スタッフが同じ時間に別のバンを見つけてくれた。AC付きで速い。

There was no van at 2 p.m. that we booked but the staff found us another van at the same time. Fast with AC.

ドライバーはとても迅速でした。予想より30分早く到着した

Driver was very fast. We arrived a half hour earlier then expected

Dear 12Go Customer Support Team, I am writing to submit a formal complaint regarding my booking with Khao San Travel Bus Asia, due to a serious failure in the transport service booked through your platform. My scheduled pick-up time was 9:30 AM today, 14 November 2026. However, the vehicle did not arrive at the agreed time. At 9:45 AM, after waiting without receiving any information or notification, I contacted the transport operator directly using the telephone number provided. I was then informed, unexpectedly, that the pick-up time had been changed to 1:30 PM. I want to emphasise that: * I received absolutely no prior notification of this schedule change. * Nobody contacted me by phone, email, SMS or through the booking platform. * The change was made without informing me or obtaining my agreement. * I had a flight departing at 4:00 PM, meaning that the new pick-up time would have made it impossible for me to reach the airport on time. As a result of this unacceptable situation, I had no choice but to arrange and pay for a private taxi at my own expense in order to avoid missing my flight. This situation caused unnecessary stress, additional financial expenses and a serious disruption to my travel plans. I consider this a significant failure of service and a lack of basic communication and responsibility on the part of the transport operator. I am therefore formally requesting: 1. A full refund of the original transport booking, as the service was not provided under the agreed conditions. 2. An investigation into the conduct of Khao San Travel Bus Asia. 3. Appropriate action to be taken to prevent other passengers from experiencing the same situation. 4. A written explanation of why the schedule was changed without any prior notification or consultation with the passengers. I booked this service through 12Go trusting that the confirmed schedule would be respected. It is unacceptable that a passenger should have to discover a major schedule change only after contacting the operator themselves, particularly when they have a flight to catch. I would appreciate this complaint being treated seriously and escalated to the relevant department. I look forward to receiving confirmation of my full refund and a satisfactory response regarding the measures you intend to take. Kind regards,

Really good trip! The journey was quick and easy, with a direct ride to the destination. The staff were polite and friendly. Everything went smoothly, and I had a good experience overall.

The trip was smooth and comfortable. We arrived on time, and everything went well without any problems. Overall, a good and hassle-free experience.