Great trip! Exchanging the voucher for tickets was very easy. Staff were helpful.
Train carriage was clean, beds were clean, toilets were pretty good for a train.
We even got some snacks, water, ...
overall a great experience!
Even though we originally booked 2 lower births in a cabin. After a couple of stops the guard insisted that I moved to the upper birth to allow a lady to have the lower one. But the upper birth was comfortable once I had managed to get up there. The guard knocked on the door to let us know that our station was next and directed us to our exit.
ハノイからフエ省へ, 列車 #SE1 VIP Sleeper 4x, NewLivitrans Express (SONG HONG RAILWAY TOURIST SERVICES COMPANY LIMITED), 2023/09/20
first-class compartment is overpriced. For more than 130$ you have very poor breakfast and hot soft drinks and beer (that should be cold actually), no toiletries, no towel, even no trainman in our coach.
AC works well.
Toilet is clear.
Wifi is promised but doesn't work.
I’m easy to please. The VNR train wasn’t what I booked or paid for but the views are the same from any window. I was bumped from Lehman and placed on a VNR car. It seems this is too commonplace. The communication from 12go.asia was top notch. Timely and thorough.
Both the lower and upper berth were long enough for us (at least 185 cm). The air conditioner was weak, so it wasn't very cold. The sheet doesn't cover the entire bed, so either bring your own sheet or wear pyjamas.
The berth are really really hard, almost impossible for me to sleep. The train is shaking so much you have the impression to be on Harry Potter's magic bus. But the train was very clean, personnel very polite and we were on perfect time !
Very bad service…I booked a 1st class sleeper train to Hue, two days later I got an email to tell me the operator had no tickets left and I should rebook another option. So I replied asking if I could get a 2nd class train instead and refund the difference. They took so long to reply that I ended up booking a flight instead . A few minutes after I booked the flight I got an email to say they were going to book the 2nd class tickets for me, so I emailed them straight back to say please can el as the tickets were not needed anymore, but they booked them anyway, and then refused to offer me a refund for a train would not be getting. Overall very inflexible and poor service. Would not recommend
