Driver was falling asleep, we had to be allert for 6,5 hr and awake him 4 times.
Contact with 22goasia was good. But they where not able to do anything.
We ordered a taxi from sapa to tam coc through 12go, the driver didn't show up, and the support team of 12go didn't answer. Nonetheless, we haven't received a refund for the drive and I were charged fully for a drive that didn't accured.
No service. Car never arrived. Customer service did not answer the hot line. They sent 2 AI emails stating call hot line. Tried hot line 12 times, no answer. Worse experience ever. Tried repeatedly for 2 hours after scheduled pick up time, no one sent email, phone call, or what's app. Requested refund and have been ignored ever since. Total scam. Will never use again. Will warn all of Americans an Europeans to not use!
Ouros drivers were always on time, polite and professional. Used their taxi service to travel north Vietnam and would highly recommend.
サパからニンビンへ, タクシー SUV 4人, OUROS Travel (Ouros Travel), 2026/04/18
KS
Klaeri S
Not too comfortable with the 1st driver, dropped us off on the highway with 3 lanes next to us in heavy traffic to swap cars, however he was very friendly
サパからニンビンへ, タクシー SUV 4人, Mui Ne Private Car, 2026/04/06
RN
Roger N
Switched cars in Hanoi. Both drivers were good, but we weren't expecting this.
サパからニンビンへ, タクシー Sedan 3pax, Mui Ne Private Car, 2026/03/25
MB
Melina B
Great Organized Trip but sleepy Driver
サパからニンビンへ, タクシー SUV 4人, Mui Ne Private Car, 2026/03/10
DB
Dave B
We were very unhappy that it wasnt direct as thought. We had to divert to hanio airport to change over cars. This not what we spent a large amount of money for
Chou Travel, Halong Transportation, Hanoi VIP Transfer, MAI CAR TRAVEL, Mui Ne Private Car, OUROS Travel, Saigon DMC, Sapa Express, Taxigo vn, Viet Technologies Travel