Too expensive for the service, the manager of the wagon was pushing for us to spend more to get a cabin private (we were in a 4 seats/dormitory) compartment i believe he was looking for cah for himself, bossing around on every move we made. compartment was too cold with non possible control of temperature, just less power or more power… restaurant tables were dirty…really bot the experience we were looking for
The bed was very uncomfortable and felt as hard as concrete or wood. The ride was also very bumpy, and the bed was quite small, which made it difficult to get a good night’s sleep. In addition, both the cabin and the toilets were very small and not particularly clean.
列車 VIP Cabin 2x, Vietnam Rail, 2026/09/02
P S
Philipp S
Perfect, communication, driver was on time and pick-up / drop-off location as communicated. Very new and comfortable limousine with massage seat :) The drive was relaxing and I felt safe.
The staff were great and friendly. Onboard meals was good in a reasonable price. However 6beds in a cabin isnt a good idea for me. Cant sit, not spacious, a bit uncomfortable.
Journey was nice. Good Train experience.
But if you receive seats on the right side of the train, your view isn’t that nice. Sitting on the left side you have an amazing view.
列車 ソフト座席, Vietnam Rail, 2026/08/30
I H
Ian H
Seat 25 in carriage 2 would not lock into the upright position. It would default to the fully reclined position. It was impossible to sit up without it falling back.
列車 ソフト座席, Vietnam Rail, 2026/08/29
G K
Glyn K
Travel by train is our favourite mode of transport and 12Go made it easy to book and pay in advance. It would have been even better if a menu showing what food and drink was available and the cost.
列車 ソフト座席, Vietnam Rail, 2026/08/29
R D
Robert D
Great experience, easy to navigat, no confusion on where to go, plenty of snacks available on the wy
Operator made us wait as early as 1140 for a 1200 schedule. Turns out we were last to be picked up, so we ended up in the front seats (less comfortable than the plush seats at the back, but nice view). However the nice view also allowed observation of the driver, at some point in the journey (at least 30 minutes, between 1PM - 2PM) a friend of his (likely a driver), called (could hear traffic in the background), then continued with SMS messaging. While the driver is skilled, this is still dangerous as there were times he was texting with both hands, and distracted for a few seconds. No hard brakes or near misses but still a dangerous situation which should call for the driver to be reprimanded that safety is more important than his social chatter with his friend. Also, when the limousine van arrived in Hue, we were transferred to another vehicle (a pickup) for the last 1 km (which I don't understand the reason why) which was IMO unnecessary although the delay was just for a few minutes.
列車 ソフト座席, Vietnam Rail, 2026/08/27
Y G
Yvette G
I didn’t had the best view from where I sat
列車 ソフト座席, Vietnam Rail, 2026/08/27
A K
Antje K
Good seats, on time, airco and great views. On top, they came multiple time with good and drinks
Toilet smelt, roof leaking quite bad onto the floor and peoples bags, conductors very loud and rude. Seat broken But that’s Vietnam
列車 ソフト座席, Vietnam Rail, 2026/08/21
G B
Gergo B
It was a really comfortable and beautiful trip for us. We are currently our honeymoon and makes it perfect! We bought a 2 bad vip cabin and its rella worth it!
列車 VIP Cabin 2x, Vietnam Rail, 2026/08/18
N B
Niray B
Options given weren’t the best.
列車 ソフト座席, Vietnam Rail, 2026/08/18
H V
Helena V
Great! The train was on time to arrive and arrived at my destination on time as well. The staff member in my carriage (5) was great. He remembered my stop and came to get me when we almost arrived. This was great because the English loudspeaker in the train announcing the stops was extremely quiet, and I don’t speak Vietnamese. Vietnamese woman with food carts came by often. The bathroom was clean.
I booked a level 1 (lower bunk) 4 bed compartment which was spacious enough, had a pillow and blanket and power outlets. No other passengers had booked the berth I was in so I had the room to myself which was great!
Only downside I would say is there were a few children running up and down the carriage screaming, they were just playing and having a good time, but would’ve been helpful if staff managed that better as it was a long train ride!
I really enjoyed the experience but the beds were very hard and the toilets could do with an upgrade. The service was good and everything was straight forward.
列車 VIP Cabin 2x, Vietnam Rail, 2026/08/15
P
Peter
The overall journey was quite comfortable. The train staff and facilities available were very good
列車 ソフト座席, Vietnam Rail, 2026/08/15
G H
Gregory H
Buying the ticket was straight forward, the only thing I didn't like was the insurance was automatically charged, and I didn't realize until I paid, this should not be added, there should be an option to add, with no insurance to start with, not remove insurance, this is very deceptive. The train journey was very good.
Easy booking platform for Vietnam trains. Rember to un tick the insurance box before final payment if you don't need it as it automatically adds it on.
列車 ソフト座席, Vietnam Rail, 2026/08/01
K R
Kim R
The staff at the station were very helpful.
列車 ソフト座席, Vietnam Rail, 2026/07/31
M G
MICHEL G
Waiting for the train wasnt confortable ( train station too small , no place left for luggage , there was no ATM around and I light to walking a long way before findng one ) but the trip was confortable .
列車 ソフト座席, Vietnam Rail, 2026/07/30
E W
Elizabeth W
Very comfortable soft seat coach. Clean and good air con.
列車 ソフト座席, Vietnam Rail, 2026/07/28
J D
Julie D
Better to sit on a seat than the annoying bus beds
列車 ソフト座席, Vietnam Rail, 2026/07/26
Y T
Yvette T
Says on the confirmation no need to to print tickets, got to the station - told you should have printed tickets, caused mass panic until a security guard came to the rescue.
列車 ソフト座席, Vietnam Rail, 2026/07/26
L M
Leonard M
Really enjoyed the trip, bus was exactly the same we saw in the picture. Service was professional and friendly. Very nice
列車 ソフト座席, Vietnam Rail, 2026/07/25
A L
Adrien L
The train was perfect
列車 ソフト座席, Vietnam Rail, 2026/07/23
E W
Elizabeth W
Positives: Train was on time and the food trolley came through often with good variety. Negatives: Cleanliness of the soft seat carriage left much to be desired.
列車 ソフト座席, Vietnam Rail, 2026/07/22
M M
Marlene M
Booking my train ride from Hanoi to Haiphong via 12Go was effortless and smooth
列車 ソフト座席, Vietnam Rail, 2026/07/21
E W
Elizabeth W
The 3/5 stars is due to the 1h15m delay due to an engine problem about 60 minutes into the journey. The driver was also a little abrupt on the breaks. Overwise the soft seat carriage was clean with strong aircon. Staff were friendly and helpful.
列車 ソフト座席, Vietnam Rail, 2026/07/19
K
Kailash
A family that boarded before us pretended that our lower level beds were theirs. They had already used my bed. We have to show them. From them on they moved to their assigned top beds.
I had many problems with too much heavy luggage, no phone ofkr data service, no one spoke English, I had booked my ticket improperly and the carriage super saved me on all issues. Got me a second seat, lifted, stored and off loaded my heavy things, fixed my ticket..he saved me a serious problem
列車 ソフト座席, Vietnam Rail, 2026/07/19
P W
Paul W
A lovely train trip. I was able to sleep and take in the scenery in the morning. All from my own cabin.
列車 VIP Cabin 2x, Vietnam Rail, 2026/07/19
S L
Samantha L
For the price the journey was excellent. Space to store two large suitcases and everyone on the train was very friendly and the train guards were super helpful.