I just had to get a printed copy of the train ticket at a kiosk at the train station. They don’t accept online scans of tickets from a phone at Mombasa Terminus.
列車 エコノミークラス, Kenya Railways, 2025/11/18
M L
Matthew L
It was great, very good customer service; I later discovered that I paid over the odds however I did book with short notice.
Overall really good service.
列車 プレミアムクラス, Kenya Railways, 2025/11/09
U B
Ulrike B
Fantasic and very comfortable to travel.
列車 エコノミークラス, Kenya Railways, 2025/09/14
M O
Murat O
It was a nice, comfortable and safe safari-like trip where elephants, zebras, antelopes, monkeys and the beautiful Kenyan geography could be seen along the way. Thank you for everything.
列車 エコノミークラス, Kenya Railways, 2025/09/03
K K
Kenneth K
We found it surprising that the booking references sent by the railways through 12Go was NOT the booking reference needed at the railway terminal. They needed that in order to change our tickets for our return and for the return of our son Lucien. We could not check our computer for the references needed as there is no wifi at the station; so we could not consult our Macs for the emails we had received.
列車 エコノミークラス, Kenya Railways, 2025/08/23
M C
Michael C
The train and service on board were excellent. Only when I got the ticket from the office, the price of the ride was mentioned on the ticket and I noticed that I paid almost twice (!) that fee to 12go Asia.
列車 Comfort Class, Kenya Railways, 2025/04/25
I A
Ismahan A
Poor ventilation, poor information and support, slow service. Train was very clean and designated cleaner was on top of keeping everything clean.