Enjoyed the experience
Was punctual and comfortable
列車#IC50 ファーストクラスの座席, Hellenic Train, 2026/08/17
S L
Sergey L
The train departure was on time but arrival was substantially late. The train was clean. The luggage storage was not clearly signed. We purchased 24 inch cases according to the train site explanation but it does not help much. The storage near the sits can hardly be used for heavy stuff and the separate storage room does not have issue with 28 inch cases. There were no Wifi on the train and the mobile data connection hardly worked. It was chat only in most cases. I can't say anything about 12Go's support because we don't use it. On the other hand they charged about 15 eur extra for two tickets and selected sits for us (it was not a very good selection after all). I would go directly to the operator site and buy ticket there.
列車#IC51 ファーストクラスの座席, Hellenic Train, 2026/04/21
J W
Jan W
The train was cancelled and I this company did not advise me of that.
列車#52 ファーストクラスの座席, Hellenic Train, 2025/09/24
C A
carole A
My train was canceled and I didn't know it. I can change my ticket for the next. But this new train was arrived late.
列車#55 セカンドクラスの座席, Hellenic Train, 2025/09/20
I G
Irena G
It took long time and many emails to fix a simple problem with incorrect ticket. It is not effective using robot in the chats or maybe the robot needs to be updated.
列車#55 セカンドクラスの座席, Hellenic Train, 2025/08/21
M F
MIGUEL F
Easy to get the ticket and punctually on the journey
Booking through 12go was very easy, especially as the Greek railway website was very difficult to navigate and hard to translate. Tickets arrived as promised, and all went exactly to plan.
Everything was timed to perfection. Very comfortable and easy.
列車#1314-C12E Shared, Hellenic Train, 2025/05/20
Z J
zhou J
When you follow the swift trip advices, you may need to pay attention to the distances among bus/ metro & tram / train/ flight/ ferry stations.
列車#1314-C12E Shared, Hellenic Train, 2025/05/18
C K
Cathy K
Booking tickets for the 1st time was not so easy but it all worked out, we travelled with the tickets I booked. We asked what carriage we had to get on went on the carriage then we had a tickets checked on the train and was told we were on the wrong carriage. It would be better for the staff to be more informative, as we are tourists and 1st time using the Public Transport. I asked the staff at Volos where the Train to Thessaloniki was going to depart and he told me the next platform jumped on the train that arrived and it was not the train I booked so I had to pay more money for the train we were on. We arrived in Thessaloniki so it was good. The bus from Volos to Larrisa we nearly had an accident as the bus driver wasn't looking at the road properly as he was talking to a staff member giving tickets and another guy.
The bus drivers need to concentrate on their job not conversations, they don't want any deaths on their hands. So please tell them to concentrate on their job.