Vanadzor Holy Mother of God Churchズヴァルトノッツ空港ディリジャン・ミミノKobuleti City HallAshtarak Bus StopMonument Garegin NzhdehセバンAlaverdi CourthouseAny address in YerevanConsulate General of ArmeniaAbovyan Shangri La Casinoクタイシ国際空港Aparan SupermarketガソリンスタンドMarneuliKilikia バス停メトロAvlabariバトゥミ オルビ シティ ブロック CエレバンHayreniqツアーオフィスDilijanNoyemberyanスピタク・スーパーマーケットBagratashen Sadakhloボーダーオルタチャラ・バスステーションコブルティセンターホテルUreki Gas StationイジェヴァンShirak International Airportアラベルディ・フローラ・レストラン
I am extremely disappointed with your bus service from Dilijan to Tbilisi.
1. 90-minute delay: The bus arrived 90 minutes late, and your company never informed me of the delay or provided an estimated arrival time. Responses to my calls and messages were also very slow.
2. Incorrect locations: Both the pickup and drop-off locations were different from those stated on my ticket. Despite arriving 30 minutes early, I had to search multiple locations carrying heavy luggage, without knowing where or when the bus would arrive.
3. Reckless driving: The driver made dangerous overtaking attempts and failed to slow down on uneven roads, causing violent shaking and making me carsick.
4. Unsafe route: The bus traveled along the Armenia–Azerbaijan border near Kirants and Voskepar, even passing through areas marked as Azerbaijani territory on Google Maps. The UK government explicitly advises against traveling along this road due to security risks. Why were passengers taken along this route without any warning?
5. Poor customer service: Nobody helped me with my heavy luggage, and neither the driver nor the assistant apologized for the 90-minute delay.
This level of service is completely unacceptable. I expect a proper explanation and response from your company regarding these issues.
バス ミニバン, Hayreniq Tour (Айреник Тур), 2026/10/13
W V
Wilhelmiina V
The bus left 20 min. late. I had a ticket from Tbilisi to Ashtarak, but the driver refused to go to Ashtarak. He was very rude and said that he is THE driver and is deciding which way to drive.
バス ミニバン, Hayreniq Tour (Айреник Тур), 2026/10/12
M E
Martin E
Such an adventure to take a "bus" in this country.
バス ミニバン, Hayreniq Tour (Айреник Тур), 2026/10/10
S K
Satendra K
First thing was that the support was horrible. I tried contacting people over the phone and WhatsApp messaging, but almost impossible to reach
1. The bus came late. It was a 10:00 departure, but we left at 11:00, so there was a 1-hour delay. That was not supposed to be happening, but it happened.
2. In between the breaks, the break was supposed to be 50 minutes, according to what the driver said, but he himself took more than 35, 40 minutes. Overall, there were two breaks. He took two breaks, and both were more than half an hour, 45 minutes. It got added.
3. Immigration was at both the Armenia and Georgia borders. That was a known thing, understood and understandable that it would happen. These were avoidable breaks. They could not have been so long. That was there.
The bus quality was good, and the bus was comfortable. However, Wi-Fi was not working. Many times, people have requested Wi-Fi, but it was said it would work, but it did not work. There was no Wi-Fi. The ID and the password, whatever was there, did not exist. I don't know what the issue was. People are really pissed off with this thing.
バス ミニバン, Hayreniq Tour (Айреник Тур), 2026/09/30
D D
Dusan D
The driver was overtaking each single car on the way, even in the curves. Opened windows in the front can not replace the AC.
バス ミニバン, Hayreniq Tour (Айреник Тур), 2026/09/26
A P
Anthony P
The driver was over an hour late and drove recklessly.