The bus was waiting on time at 9:15 pm at the Central Backpackers Hostel except that the company was Queen Cafe and we didn’t realize we should board until about 10:00 pm when we got a WhatsApp message from TechBus (because I asked) telling us to board. The driver did have our names on a printed list. Bus ride was smooth and quiet, seats comfortable. No curtain partitions or USB ports, but we were sleeping so didn’t mind. Bus had a bathroom, too, which was convenient even though not the cleanest. Arrived in Hanoi an hour late which is not bad. Drop off point was not exactly where our TechBus ticket said, but we were able to get a public bus to go to our lodging easily.
The vehicle came not on time. The seats were comfortabel but you cannot fully lay down so my neck hurted. The driver woke everybody up several times to ask where they need to go. It was a night bus so everybody got anoyed because they want to sleep. They don’t communicate with you, only shouting. There were no beds left, so a local men had to lay into the middle to sleep. Horrible!
チケットにはリムジンクラスと明記されていたのに、私たちはリストに載っていないので、クイーン・オープンバスの次のバスを待たなければならないと言われた。そして、私たちのバスが21:00に到着するはずなのに、このバスが22:00に到着すると、私たちがリストに載っていたのは普通の寝台バスだった。この時点で私たちはとても混乱した。私たちはこのバスの運転手にチケットを見せた。その後、運転中に彼らは私たちに他のバスに乗り換えるかどうか聞いてきた。彼らは他のバスを呼び、次のバス停で私たちをリムジンバスに替えてくれた。
ハノイ旧市街のホテルまでの無料送迎も利用したかったので、事前にリクエストしておいたところ、ホテルまで送迎してくれるとの返事をもらった。ハノイに到着すると、バスの運転手が終点だから全員バスを降りろと叫んだ。
これは全体的にとてもストレスのたまることでした。
12goのサポートは素晴らしく、すぐに12goでサポートケースを作成し、Queen open busと連絡を取り、翌日には2つのバスのクラスの差額を返金してくれました。12goに感謝します。
このレビューは自動翻訳されました
We where declined at the limousine bus we payed for, we showed our ticket which clearly mentioned limousine class but they told us we where not on the list and had to wait for the next bus of Queen open bus. Then when this bus arrived at 22:00 while our bus should be there at 21:00 it was a normal sleeper bus where we were on the list. At this point we where very confused. We showed our ticket to this bus driver. Later while driving they asked us if we wanted to switch to the other which we clearly wanted because we felt bad about the situation. They called the other bus and at the next bus stop they switched us with the limousine bus.
We also wanted to make use of the free transfer to the hotel in old town Hanoi, which was offered by the operator, we requested this in advance and got a reply that it was sorted and that we would be brought to our hotel. When we arrived at Hanoi the bus driver yelled that it was the last stop and that everyone must leave the bus.
Overall this was very stressful.
The support from 12go was great, we immediately created a support case at 12go, they contacted Queen open bus and the day after they refunded the difference in between the two bus classes to compensate for the bad experience. Thank you 12go.
フォンニャからハノイへ, バス Limousine, Queen Cafe Bus (Queen Cafe Bus), 2023/10/14
The bus itself was great, as advertised. However, we didn’t get to Hanoi until 6:30am, two hours later than we were supposed to with no traffic at all slowing down our trip. This seems to be a running theme with companies advertising transfer times that are extremely inaccurate.
フォンニャからハノイへ, バス VIP Sleeper 33 , Grouptour (Công ty du lịch quốc tế Grouptour), 2023/03/19
I expected to reach at 9:30 am but we reach there by 5:30 am, Bus is comfortable and WC facility available
フォンニャからハノイへ, バス スリーパー41, Grouptour (Công ty du lịch quốc tế Grouptour), 2022/12/26
TM
Taylor M
My bag fell from my bed in the middle of the night. When I woke up to find it, the bus driver had it up front and some of my cash was missing. I don’t want to blame the driver, but since it was the middle of the night I’m not sure who else would’ve
フォンニャからハノイへ, バス アッパーシングルキャビン, HK Buslines, 2026/08/25
RG
Rubia G
Good: bus with toilet, good air conditioning, arrived on time
Bad: rude driver, old bus
Probably one of the best bus companies overall. However, the toilet didn’t flush and there was no water available for hand washing, which could be improved.
フォンニャからハノイへ, バス Lower Single Cabin, HK Buslines, 2026/04/13
AE
Adam E
Definitely recommend this company. They went out of their way to get me onto a bus when all of theirs were full. Excellent customer service
Our bus ride was a cabin 22 from Phang Nha to Hanoi. It was supposed to leave at 11:30 pm and arrive 8:30 am. This would have allowed for a good number of hours of sleep and not arrive too early. Instead we got a text saying the bus was now leaving at 10:40 pm. We had to get ourselves ready earlier but we made the bus. The bus was operated by Duy Thanh company. It had comfortable pods and I am 191 cm (6’3”) and was able to just fit fully stretched out. The problem was that there was no toilet on board and no proper toilet breaks were taken. The bus continued all the way to Minh Binh to drop off passengers and a few of us needed to use the toilet but there was no toilet available at that stop at 3:00am, and the driver said to use the alleyway next to some closed food carts. The place was crawling with many rats and just wasn’t useable. He looked at me like what’s the problem. I had to beg him to take us to a proper washroom but he looked like we were bothering him to ask for the most basic of needs. We drove for another 5 minutes and we went to a location that was on the side of the road but was dark and locked. The drivers assistant tried to find a washroom but what he found was dark space with a toilet and chickens around it. One of the girls used it and ran out screaming when she discovered chickens around her. This was ridiculous. There were no further stops until about 5:30 am where the bus stopped in the middle of the highway to put us 6 remaining passengers into a car to drive us the rest of the way to Hanoi. We arrived at 6:30 am. A time where nothing was yet open in Hanoi and not ideal time to arrive. I had only slept a maximum of 2-3 hours on what was supposed to be a 9 hour trip. Other than the comfortable bus, the rude driver, the lack of proper toilet breaks, and leaving at a time that was not the original scheduled time, this was an awful experience for a overnight bus trip.
フォンニャからハノイへ, バス Cabin 22, VietNam Travel Bus (Việt Nam Travel Bus), 2026/03/15
いずれにせよ、フォンニャとハノイをバスで移動することは、経済的な選択です。最も安いチケットは、King Express Busが提供しており、価格はUSD 14.01です。Duy Khanh Transport (Công ty cổ phần thương mại và dịch vụ vận tải duy khánh)のチケットは平均でUSD 42.98になります。
Camel Transport, Cua Ong Limousine, Duc Duong, Duy Khanh Transport, G8 Sapa Open Tour, Grouptour, Ha Long Bus Travel, HK Buslines, Hung Long, King Express Bus, Queen Cafe Bus, Tan Quang Dung Buslines, Thuan Hung Travel, TNT Travel Bus, VietNam Travel Bus
