The bus was 1.30 hours late for departurer with no update or reason why. Asked the check in people and they just said its in its way. It was freezing on the bus and the aircon was so loud. The trip took over 5 hours.
I have book 26 Sita, but the bus come, 31 sit because of more seat, so the space bit cramp
クアラルンプールからジョホールバルへ, バス 急行, City Express, 2026/06/28
ST
Sean T
Bus journey would have been excellent, if not for the staff behaviour.
Either the driver or colleague shouted rudely at me in Malay (which i do not understand), like I was a lowly army recruit all because i stood up for a bit while the bus is moving.
Had no clue why another staff spent nearly 5 minutes discussing and nearly asked another customer to leave the bus, all because the customer's shoes weren't clean
Honestly i don't remember coming across any clear rules and regulations banning customers from boarding a bus due to dirty footwear
This operator could have been perfect but the staff in general, need serious customer service training
The coach in itself was fairly comfortable, and the online tickets purchase was easy.
However our 1030 coach did not show up at the station until 1215… and we only departed kl 2 hours later than scheduled. And there was simply zero communication as to reason for the delay etc. Even terminal station staff were unable to contact the coach company meridian travels. Neither could I get through any of the phone numbers listed online nor on the tickets to try and get an update. And when the coach did finally turn up it came to a different platform alltogether. It was so inconvenient to lug our bags across in a hurry.
The station staff and driver were ok but the massive 2 hours delay and zero communication from both 12go and the bus operator meridian travels compels us to give this company unfortunately just a poor 2 star rating.
クアラルンプールからジョホールバルへ, バス Executive 1X2, Meridian Holidays Express, 2026/01/13
PP
Priscilla P
Vehicle: Very comfortable for its price. Have charger port, spacious seat and leg room, Air-cond, CCTV, clean
On time: Understandably because of some crowd and traffic issues at TBS we boarded 20mins late, but the bus driver and operator make up for it by making sure the boarding is fast and smooth!
Operator Service: Excellent! We make few stops for toilet and some parents asking for a stop for their toddler toilet break. And everything was smoothly done, no passenger left behind and we had enough time for the break. We reach our destination almost on time despite departing bit late, and the operators still assist passengers to take out our luggage.
12Go's Support: At the beginning i have difficulty to navigate the apps finding the helpline, after that, helpline was smooth and prompt
PDF vouchers: Super helpful
クアラルンプールからジョホールバルへ, バス 急行, Causeway Link Express, 2026/01/04
D
Dylan
Easy to book, would be nice if they gave you a gate on the online ticket.
Alisan Golden Coach, City Express, Cosmic Singapore Express, Delima Vision, Ekspres Mutiara, GP Global Travel, Grassland Coach, Intertop Express, KKKL Express, KPB Express, LA Holidays, Mayang Sari Express, Meridian Holidays Express, My Xpress, Neoliner Express, Permata Utara, Prestij Express, Qistna Express, Quick Liner Express, Sani Express, SC Southern Express, SMB Teluk Intan, Sri Maju Group, Sri Theven Travel, Suasana Edaran, Super Nice Express, Top Liner, Tra Xpress, V Express, Yellow Star Express, Zaim Express
