TL
Tzu LWe booked the Van+Ferry package from this highly-rated agency. The driver was pretty nice and helpful—he picked us up on time and drove efficiently. We left the hotel at 9:45 AM and arrived at the port around 11:50 AM. Getting our tickets at their office went smoothly, but things went downhill when we headed to the boarding area at 1:30 PM, as instructed.
The port was completely chaotic, and we ended up waiting until 2:00 PM. To make matters worse, the ferry was infested with small cockroaches crawling everywhere.
After 2 hours, we arrived at Gili T, only to be unexpectedly asked to transfer to a tiny boat to get to Gili Air. Throughout this whole process, we were given zero information about which boat to take or when the transfer would happen. I know some agencies operate this way, but they usually state it clearly in the package details—this one didn't mention it at all. We finally arrived at Gili Air at 4:50 PM, which was way past the scheduled 2:55 PM arrival time.
Da Bali a Gili Air, Van Taxi + Ferry, Bali Karang Tours (Bali Karang Tours), 2 ott 2026
MS
Miloš SScheduled pick up time was 10:00. The driver was already at 09:00 in our lobby and calling us to get out.
The van was without air condition and was full. Was really hard and hot ride.
Da Bali a Gili Air, Van Van + Fast Boat, Bali Triptop, 28 set 2026
BP
Bernd PThe pick-up time was rescheduled to 0,5-1 hour earlier, so we had over 2 hours waiting time after arriving at the ferry port.
Da Bali a Gili Air, Van Van + Fast Boat, Bali Triptop, 28 set 2026
FD
Femke DGreat communication, and everything went well.
Da Bali a Gili Air, Van Van + Fast Boat, Bali Triptop, 21 set 2026
JK
Jessica KEverything worked out fine.
Da Bali a Gili Air, Van Taxi + Fast Ferry, Bali Triptop, 9 set 2026
SL
Salome LEverything was good from comunication to driver to boat ! I recomand we i had a great experience
Da Bali a Gili Air, Van Van + Fast Boat, Bali Triptop, 28 ago 2026
NS
Nadja SEverything was great! Punctual pick up, nice driver, made sure everything went by smoothly
Da Bali a Gili Air, Van Van + Fast Boat, Bali Triptop, 3 ago 2026
DC
David CThe transport and service was great. Komang Nyana was so nice and helpful. He is an absolute asset to his company, I have not met a more delightful man on my whole two months of travelling. He was so dedicated, punctual, and helpful when we arrived at the port. If I was his boss I would give him a raise as his service and dedication was exceptional. The company is very lucky to have him!
Da Bali a Gili Air, Van Van + Fast Boat, Bali Triptop, 31 lug 2026
BM
Bethany MPrompt pick up, very friendly driver, excellent service!
He let us leave our bags in the car when we got to the port so we could wonder to find a coffee as we were slightly early for the boat.
Da Bali a Gili Air, Van Van + Fast Boat, Bali Triptop, 1 lug 2026
VS
Verna SDriver was late and because of that we were late for our fast boat. We got on the second one but we had to wait 3h at the harbour.
Da Bali a Gili Air, Van Taxi + Ferry, Bali Magir Trans, 27 mar 2026