YY
Yinxue YThe minibus departed on time at 16:00, but arrived in Bangkok after 20:00, more than 90 minutes later than the estimated arrival time of 18:30.
This significant delay seriously disrupted my travel plans. I had ordered and paid 229 THB for food delivery to Krung Thep Aphiwat Central Terminal, but due to the delay, I could not reach the delivery location in time. By the time I arrived, the food was missing. I searched multiple locations and asked station staff for help, but it was never found.
I understand that traffic conditions can cause delays, but a journey advertised as taking 2.5 hours actually took over 4 hours, which is a substantial difference.
I contacted 12Go customer support to request an explanation and compensation, but I have received no response so far.
I am very disappointed with both the inaccurate estimated arrival time and the lack of customer support. I hope 12Go will take responsibility, investigate this issue, and provide appropriate compensation.
Pattaya — Bangkok, kombi Minibus, Saharat Pattaya (Saharat Pattaya), 26. lis 2026.
AS
Anastasiia SThe van departed 40 minutes later. We were almost late for the next bus.
Pattaya — Bangkok, kombi Minibus, Saharat Pattaya (Saharat Pattaya), 19. lis 2026.
GM
Graham MNice careful driver and good price
Pattaya — Bangkok, kombi Luxury Van, TravelBusAsia, 4. lis 2026.
KG
Kavitha GI did not end up using this service as the Google reviews were poor.
Pattaya — Bangkok, kombi Minibus, Saharat Pattaya (Saharat Pattaya), 21. ruj 2026.
AN
Adam NI had a good experience with this bus company. I read many bad reviews, and so I went in with low expectations. But everything went smoothly. I arrived early for the bus and was able to wait in a comfy semi-outdoor waiting area that had a (very basic, but functioning) bathroom, snacks for purchase, etc. I was able to take an earlier bus, too, which was nice. The bus itself was better than I expected and even had a USB port at my seat that worked. The driver was a bit too fast and weaved through traffic more than I liked, but we didn't run into any issues. The journey lasted around the amount of time it said it would. Overall, I'd take this bus company again. (Note, I didn't have a plane to catch, so I wasn't worried about a late start, which could understandably be a concern for some people. I don't know if I'd rely on this bus for a tight connection. That said, this bus did not wait for it to be full before departing, so we did leave more or less on time.)
The pickup location in Pattaya has a large pink banner over it (as of September 2026).
Pattaya — Bangkok, kombi Minibus, Pannipa Pattaya Tour (บริษัท พรรณ์นิภา พัทยา ทัวร์), 6. ruj 2026.
MK
Madeleine KThe driver was professional, he saw me waiting in advance and picked me up without me having to guess which vehicle to take.
Pattaya — Bangkok, kombi Luxury Van, TravelBusAsia, 26. kol 2026.
SR
Sybille RIt was not great. It was packend and hot. I was not dropped of at right place. The driver didn‘t try to understand.
Pattaya — Bangkok, kombi Minibus, Saharat Pattaya (Saharat Pattaya), 26. kol 2026.
MW
Mollie WCan’t fault the vehicle the vehicle was well air conditioned comfy. But we didn’t get dropped of till nearly 50 miniutes late and I had missed half of my class that I paid for sadly.
Pattaya — Bangkok, kombi Minibus, Saharat Pattaya (Saharat Pattaya), 25. kol 2026.
AA
Anderlino AVery good
Pattaya — Bangkok, kombi Minibus, Pannipa Pattaya Tour (บริษัท พรรณ์นิภา พัทยา ทัวร์), 24. kol 2026.
A
Amina It was very affordable & comfortable. My only negative part was we left 40 mins late, so of course we arrived 50 mins behind schedule. If I wanted to arrive at 10:45 I would’ve booked 8am and not 7am.
Pattaya — Bangkok, kombi Minibus, Pannipa Pattaya Tour (บริษัท พรรณ์นิภา พัทยา ทัวร์), 7. kol 2026.