DN
Daniel NWe ordered a taxi from sapa to tam coc through 12go, the driver didn't show up, and the support team of 12go didn't answer. Nonetheless, we haven't received a refund for the drive and I were charged fully for a drive that didn't accured.
Sapa — Ninh Binh, Taxi Klasa Comfort za 3 putnika, OUROS Travel (Ouros Travel), 13. ruj 2026.
GL
Gary LNo service. Car never arrived. Customer service did not answer the hot line. They sent 2 AI emails stating call hot line. Tried hot line 12 times, no answer. Worse experience ever. Tried repeatedly for 2 hours after scheduled pick up time, no one sent email, phone call, or what's app. Requested refund and have been ignored ever since. Total scam. Will never use again. Will warn all of Americans an Europeans to not use!
Sapa — Ninh Binh, Taxi Klasa Comfort za 3 putnika, OUROS Travel (Ouros Travel), 12. ruj 2026.
MD
Matthew DOuros drivers were always on time, polite and professional. Used their taxi service to travel north Vietnam and would highly recommend.
Sapa — Ninh Binh, Taxi SUV za 4 putnika, OUROS Travel (Ouros Travel), 18. tra 2026.
KS
Klaeri SNot too comfortable with the 1st driver, dropped us off on the highway with 3 lanes next to us in heavy traffic to swap cars, however he was very friendly
Sapa — Ninh Binh, Taxi SUV za 4 putnika, Mui Ne Private Car, 6. tra 2026.
RN
Roger NSwitched cars in Hanoi. Both drivers were good, but we weren't expecting this.
Sapa — Ninh Binh, Taxi Sedan 3pax, Mui Ne Private Car, 25. ožu 2026.
MB
Melina BGreat Organized Trip but sleepy Driver
Sapa — Ninh Binh, Taxi SUV za 4 putnika, Mui Ne Private Car, 10. ožu 2026.
DB
Dave BWe were very unhappy that it wasnt direct as thought. We had to divert to hanio airport to change over cars. This not what we spent a large amount of money for
Sapa — Ninh Binh, Taxi SUV za 4 putnika, Viet Technologies Travel (Viet Technologies Travel), 5. stu 2025.
RH
Robert HWe had a very comfortable ride with our driver Mr Trung. He drives very safely.
Sapa — Ninh Binh, Taxi Kombi za 9 putnika, Saigon DMC (Công Ty TNHH Saigon Dmc), 25. srp 2025.
JB
Jens BDriver drove extremely uncontrolled (maybe tired) when traffic started to pick-up. Did even hit another Car and continued driving. Damage could be clearly seen on back right fender.
Sapa — Ninh Binh, Taxi SUV za 4 putnika, OUROS Travel (Ouros Travel), 24. ožu 2025.
C
Callum Rude bus driver, terrible toilet facilities. Randomly stopped about 5 times. Leg from hanoi to ninh binh driven at lunatic speeds.
Sapa — Ninh Binh, Taxi Kombi za 9 putnika, Grouptour (Công ty du lịch quốc tế Grouptour), 7. ruj 2023.