RS
Rolandas SDissapointed with this company, tourists read it carefully.
1. On ticket description you can see “Complimentary Hotel Transfer: Available for 12Go customers in Ninh Binh, Tam Coc, Hue, Da Nang, and Nha Trang.” - This is not true… They don’t do that! It’s just a description! I had a hotel in Ninh Binh - they didint picked because it’s outside their shuttle area… Even it’s in Ninh Binh,Hue. My drop-off hotel was in Hoi An,De Nang - they also didint dropped by hotel, there is no shuttle! You just pay extra for nothing. I informed HK(Luna - +84 97 110 66 21) that I need pick up and drop off , she was explaining that hue is not part of Ninh Binh, and Hoi an is not part of De Nang ( that’s funny 😀)
2. Company is selling tickets on various times , 21:00, 21:30,22:00 but… we had our trip at 21:00 but departured at 22:20.. we just had to wait in lobby, if you would ask me , why would they do it like this? Because they didint had enough passengers for 21;00 time and we needed to wait for other times ( we were not informed that time was changed before, we could rather wait in hotel).
3. Just because we departured more than hour late, we also arrived hour late.. And we missed our day-tour because of that, so avoid this company.
Ninh Binh — Hoi An, Autobus Gornja jednokrevetna kabina, HK Buslines, 20. ruj 2026.
SF
Sarah FIt was said we‘ll arrive at 9pm, it was 8pm.
The busdriver was honking every 5-10 minutes during this 12 hours trip.
The HK Buslines WhatsApp account told me they would arrange someone to pick us up at the Ton Duc Thang and bring us to our hotel. That never happened!
After the trip, the WhatsApp account of HK Buslines spammed me full with advertisings. So I had to block them!
Ninh Binh — Hoi An, Autobus Lower Single Cabin, HK Buslines, 18. ruj 2026.
AO
Aja OIt was really expensive for the experience. My chair recliner was broken and the entertainment system did not work. It was not explained at all how it would but maybe that’s normal. And the driver worst of All was talking for most of the overnight bus. The Aircon was barely flowing so the cabin was quite warm.
Ninh Binh — Hoi An, Autobus Lower Single Cabin, HK Buslines, 17. ruj 2026.
TS
Tine SThe worst bus experience ever. The one employee was groping my friend, he touched her bottom to „wake her up“ and said „Good morning honey“. They drove very fast and very extremly rude. They said we need to sleep in the walkthrough eventhough the cabins were still unoccupied. Never again!
Ninh Binh — Hoi An, Autobus VIP Luxury 34, Tuan Trinh, 17. ruj 2026.
AZ
Andrea ZBest sleeper bus we’ve been on in Vietnam! We also had help from David the Hoi A Branch owner getting us a ride to our hotel once we got in & just overall help!
Ninh Binh — Hoi An, Autobus Lower Single Cabin, HK Buslines, 17. ruj 2026.
BM
Bart MGood vehicle. Bad driver(s)
Ninh Binh — Hoi An, Autobus Gornja jednokrevetna kabina, HK Buslines, 16. ruj 2026.
SB
Sebastian BBus arrived 1 hour late.
Ninh Binh — Hoi An, Autobus VIP 32 Cabin, Queen Cafe Bus (Queen Cafe Bus), 29. kol 2026.
EI
Eva ISlept almost whole ride
Ninh Binh — Hoi An, Autobus Gornja jednokrevetna kabina, HK Buslines, 29. kol 2026.
CS
Charlotte SGreat bus! Has WiFi and a toilet, the beds are big and flat. The owner was lovely and messaged me advice for my destination.
Ninh Binh — Hoi An, Autobus Gornja jednokrevetna kabina, HK Buslines, 28. kol 2026.
JA
Juan AThe trip was perfect, they arrived early, they informed us by mail of the stop change. They assisted us in the office and on arrival and everything was very clear. The bus was comfortable and had massage and USB TV, and on the way they stoped 3 times to go to the bathroom. Sometimes you moved a lot in the cabin, but it's normal being a bus and seeing how the roads are here. I recommend it 100%
Ninh Binh — Hoi An, Autobus Gornja jednokrevetna kabina, G8 Sapa Open Tour (G8 Sapa Open Tour), 25. kol 2026.
