MA
Manola ALe chauffeur était en retard au départ de Cat Ba, nous avons donc raté le ferry et nous avons été largués au départ du "cable car" sans explication et sans chauffeur. À l'arrivée, un chauffeur particulièrement détestable et agressif a refusé de me déposer à mon hôtel et m'a laissée sur le bord de la route avec mes bagages à 3 km de ma destination. Personne ne parlait un mot d'anglais. Très mauvaise expérience.
De Hai Phong à Hanoï, Minibus VIP Limousine + Ferry, Limousine Tam Coc Ninh Binh, 25 juil. 2026
LS
Lucas SWe booked the (slightly more expensive) van option specifically because on a previous trip to Cat Ba, the van had driven straight onto the ferry and we could stay inside the vehicle the whole crossing. Since it was pouring rain, we wanted to avoid getting wet this time — but that's not what happened.
At the ferry terminal, we were suddenly told to get out and board a speedboat instead, which took us across separately from the van. On the other side, we had to walk through the rain again and then wait about 15 minutes for the next van to pick us up. None of this was mentioned at booking, and it was especially frustrating given the weather.
In Hanoi, we were just dropped off at the travel agency office instead of getting the hotel transfer we had booked. We had to ask the staff ourselves about what happened to it. To their credit, the staff were very friendly and immediately called a taxi for us and covered the cost.
The van itself was comfortable and picked us up on time, and the staff handled the mix-up well once we raised it — but the booking should be clearer about the ferry crossing not being included as advertised, especially since that was the whole reason we paid extra.
De Hai Phong à Hanoï, Minibus VIP Limousine + Ferry, Limousine Tam Coc Ninh Binh, 16 sept. 2026
SP
Sanna PThe driver was driving fast and dangerous. Taking over in blind corners.
De Hai Phong à Hanoï, Minibus Limousine + Ferry, Good Morning Cat Ba Bus (Good Morning Cat ba), 22 avr. 2026
BJ
Bruno JVery good 👍
De Hai Phong à Hanoï, Minibus Limousine + Ferry, Good Morning Cat Ba Bus (Good Morning Cat ba), 15 avr. 2026
RB
Rihab BI forgot my phone in the Van and I was heading to Sapa in a sleeper bus, thanks to the support of the team they managed to bring back my phone to my sleeper bus in just 5 minutes ! Thank you very much for your customer service and the trip in the van was very confortable !
De Hai Phong à Hanoï, Minibus Limousine + Ferry, Good Morning Cat Ba Bus (Good Morning Cat ba), 8 sept. 2025