CT
Camille TThe bus was 1h30 late and we got no information about that. The client support (which probably didn’t speak English) kept telling us to wait, but didn’t specify if it would be 30/60/90/120 min late. We couldn’t go to a restaurant or nice waiting area, we had to wait outside of the hostel by a road in the evening. We even booked another bus in fear of spending the night outside because no information about the waiting time were given.
And once the transfer car came and led us to the bus, the bus was not the one we had booked. We booked and payed for VIP sleeper bus 20 seats and got a regular 30 people sleeper bus with narrow beds, no usb plugs, no water as it is usually the case.
At this point we are expecting something from the client support since we didn’t get the service we paid for.
از ها جیانگ به ساپا, اتوبوس VIP 20, Grouptour (Công ty du lịch quốc tế Grouptour), ۳ نوامبر ۲۰۲۶
C
Carolane The company was very accommodating in picking us up directly from our hotel, and the bus staff were very friendly. However, it was a brand new bus; my seat hadn't been cleaned by the previous passenger, their blanket was still a mess, along with their food scraps. Furthermore, for a new bus, the quality was questionable: there was no Wi-Fi, some USB ports didn't work, and some air conditioning vents were broken. And to top it all off, the driver only made one stop during the six-hour journey, even though we had told him we needed to use the restroom, and one of the passengers was sick.
از ها جیانگ به ساپا, اتوبوس Single Royal Cabin, Bang Phan, ۳۰ مه ۲۰۲۶
AT
Anna TDriver drove like a maniac! Turns were taken with high speed, we were super nauseous. When someone wanted to use the restroom he almost did not want to stop, terrible experience.
از ها جیانگ به ساپا, اتوبوس Limousine, Bang Phan, ۱۵ مه ۲۰۲۶
PE
Pascal EVery confortable, driver on time, just no electricity in the usb but the rest was perfect
از ها جیانگ به ساپا, اتوبوس Limousine, Bang Phan, ۲۹ مارس ۲۰۲۶
PC
Patrick CNot easy to find the bus
از ها جیانگ به ساپا, اتوبوس Limousine, Bang Phan, ۲۷ مارس ۲۰۲۶
RA
Rain AThe bus driver was very late unfortunately. And the bus itself was quite run down.
از ها جیانگ به ساپا, اتوبوس VIP 34, Quang Giang, ۲۵ مارس ۲۰۲۶
BC
Bruno CThey left on time which is so rare here! So got that only they receive 5 stars.
از ها جیانگ به ساپا, اتوبوس Limousine, Bang Phan, ۲۴ مارس ۲۰۲۶
AS
Ariella SThey were almost an hour late. Didn’t answer the number provided, and dropped us off 2 hours later than expected
از ها جیانگ به ساپا, اتوبوس VIP 16 اکسپرس, Grouptour (Công ty du lịch quốc tế Grouptour), ۲۰ مارس ۲۰۲۶
ST
Sara TIt was not the bus i booked and it was so late.
از ها جیانگ به ساپا, اتوبوس VIP 20, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), ۱۰ مارس ۲۰۲۶
BP
Brett PBus was older and seats needed repair, seatbelts not working etc. Driver was on the phone the entire time, often texting and on very windy, wet roads made for an uncomfortable trip.
از ها جیانگ به ساپا, اتوبوس VIP Limousine 18, Quang Tuyen, ۴ ژانویه ۲۰۲۶