Jijie Tour and Travel

They couldn’t pick me up my address and only told me so 10min before pick up time so I had to arrange myself in a rush to go meet them 1km away, with my 25kg suitcase and backpack.

Koh Lanta to Krabi was perfect ! Krabi to Aonang was not so perfect! When we had traveled about 20minutes, the driver got a phone and turned around. I asked why the turn, and he phoned back to the company. I said that I would complain to 12GO if he went back. So he turned again and drive to Aonang. He was not a nice driver. His car was old and very noisy, it should be repaired.

Not great really, go back to Krabi to be dropped off at bus station to wait 2hrs 40mins for the next bus to hat yai, then on the way pick up multiple people and drop off parcels. We arrived over 3hrs 20mins late in total 🙂‍↔️

They were really nice and helped with all my questions

Van was late tried to call but no answer so didn't know what time you were going to come so had to book a taxi instead to get me to the airport in time.You rang at 7.33 am over an

The coordinates for the pick up point were wrong. Trust your gut and the starting point you've booked. I thought I was going straight to Hat Yai but actually they drove to Krabi first to get more people in. The 2nd Van which was actually a bus were super shaky. Bring a blanket or extra clothes because the air con is way too strong. I was about 1 hour late at Hat Yai.

No possibility to contact them. Really bad. Didnt know nothing.

The van arrived 40 minutes late. Some people almost missed their flight

What can I say other than that the Google reviews reflect the reality quite well, and that the difference in ratings between Google and 12Go Asia is quite strange and misleading. Our scheduled pick-up time was 8:40 am at our hotel. Since the voucher specifies that the actual pick-up time may be approximately 30 minutes before or after the scheduled time, we played along and were ready 30 minutes early. Also, given the luggage policy stating that passengers are only allowed “one bag with fairly restrictive dimensions”, we also played along and booked three seats for two people, so that we could use the third seat to place our two reasonably sized backpacks. In the end, at 8:46 am, there was still nothing: no message on WhatsApp, no information, no van. So I decided to send a WhatsApp message to the number specified on the 12Go Asia voucher. No response. At 9:17 am, we decided to call the WhatsApp number. While it was ringing, we received a message from another WhatsApp (note on the voucher) number telling us that the van would arrive in 5–10 minutes, along with an apology. The van finally arrived at 9:40 am. Yeah ! We then went to pick up some other passengers, which is completely normal. Out of curiosity, I asked them what their scheduled pick-up time was, and they told us 10:00 am — even though their hotel was only five minutes from ours. Hum, the difference between our scheduled pick-up times was quite significant. I assume the company simply forgot to let us know that our pick-up time had changed. At least, that’s what I imagine happened. We then stopped at the Krabi bus terminal to pick up some locals. Again, no problem : this is mentioned on the voucher. However, you have to bear in mind that the Krabi bus terminal is not the only stop: there are multiple bus stops along the road to Koh Lanta. The problem is that they seem determined to fill the van to capacity. As mentioned in other Google reviews and 12goAsia, passengers sitting behind us ended up having suitcases under their legs. Luckily, we had played along and booked our third seat. Yeah ! Obviously, when you’re transporting tourists, they are going to have luggage, so this luggage policy seems rather strange. Why not. Another issue is that the van is also used for deliveries. It was carrying various parcels, some of which were quite large, taking up additional space inside the van. So, on top of the frequent stops at bus stops, the driver also had to stop to pick up parcels and, of course, deliver them. Finally, we had to change vehicles about 15 minutes before reaching our hotel so that they could finally drop us off. (Why not, I guess.) With all these little complications, we ended up arriving at our destination two hours later than the original arrival time stated on the voucher. We didn’t have anything specifically planned, so it wasn’t a major issue for us, but it’s definitely something future passengers should take into account. Aside from all of this, the lack of communication, the lack of clear information about the frequent stops ( particularly the parcel pick-ups and deliveries, but a very kind local passenger explained to us after she was picked up at a bus stop and thank you to her !) and, the lack of professionalism, the journey itself went well. The driver was friendly, drove safely, and we eventually arrived at our destination. However, the lack of communication at the beginning was quite stressful, especially when we had no idea what was happening. The purpose of this review is to help the company improve and provide a better service. Consider this constructive feedback.

There was absolutely no communication with the tour company beforehand. They showed up close to 45 minutes late, and I had no driver to contact, making me doubt that they would actually show up.

The driver wouldn't have picked us up if we wouldn't put the owner of our hotel to take him in the phone. The agency didn't answer to our WhatsApp calls and we couldn't take him in landline as we are not Thais. The rest of the trip was good

First of all the driver was going a bit too fast, at times twice the speed that he was supposed to. Of course this meant a shorter drive, but it wasn’t comfortable especially when the roads weren’t that good. Also we were supposed to be picked up at 11:40, but were contacted via WhatsApp and asked if 11 was fine, which it was, but at 10:35 we got a call from our reception and was told that the driver was already there waiting for us with the car full of other passengers. This meant that we had to rush out.

Ticket was sold to me saying minivan will be the vehicle, but I was boarded into a nearly full Bus at the terminal. It took more than 6 hours to reach destination, as I was transferred to a local van at the Krabi bus terminal to get to me to the final leg of the Ao Nang journey.

More to thirty minutes later

Clean bus, friendly drivers, got there on time.

Driver knew which hotel I was staying at but no indication given until had passed it and I had to get a motorbike TukTuk to my resort then

All perfect!!!

Good. After reading reviews of the site where the negative ones stod out, I was skeptical. Then when sourcing for transportation elsewhere online, the alternatives seemed a whole lot more expensive. So i went ahead with 12go. To my surprise, everything went well. The drivers were ahead of time in picking us up, and our arrivals were also on point. The drivers really floored on the pedal, so at certain instances there were some rapid breaking here and there but then again, even in my country the van drivers are like that so.. i made it back in one piece so I'm not gonna complain lol.

The van and the driver himself were good but the operator didnt even pick the phone up after calling for a number of times. They replied only via whatsapp but that was different from the phone numbers given on the PDF file. Despite the gate and the appearance of the van shown in PDF file, there is information indicated for passengers to check in 30 mins before arrival time. However, there was no one there to proceed with the check in and when asking they said no check in required. I would suggest to delete this instruction from the PDF and I did give the operator feedback. Also, please provide the phon numbers that there is someone speaking on it properly to improve service quality!

The pick-up was 45 minutes after the scheduled time. On the way, there was a ferry to take, and the line of 100+ waiting cars could only be skipped because I had a plane ticket with a close departure time. Comfort was good and the driver nice.

The bus was full , that is a kittel bit ti much in the heat. Some people cannot handelend that in the bus . Everthing was allright.

Same like everyone else when I read the 12go reviews, i was a bit uncertain as many people faced issues and reported them like lateness, no refunds and stuff. But I proceeded anyways with fingers crossed. Waited at gate 15 after arrival and lo and behold, the van driver arrived 15 mins before designated departure time to the island. Was greeted and he helped with me and partner's luggages. Got into the van with others (shared minivan). The drive was fast, only a couple of moments where

when we arrved at the pier in ao nang the boat company sunsmile said that we will have no tranfer on arrival.They told us to contact jijie company by ourself.This is what we did and jijie confirmed our transfer.To get into the speedboat was not easy(very high steps.The transfer in koh yao yay to our hotel was very good and the driver very nice.

The puck up time was 40 minutes later

I tried to contact this company multiple times to confirm our transfer. The live chat link and phone number on the booking voucher don’t work. I had to ask another operator who’d contacted me about an outward journey, and ask them to chase as the number they provided wasn’t responding. 20 minutes before pick up they let me know they’d be late, and showed later than that. We were taken to a bus that didn’t leave for another hour, yet would’ve made an earlier one had they been on time. It was a lot of waiting around when the pick up option could’ve just been much later to avoid that.

The Bus driver was really unfriendly, great driving but maybe more smiles

Everything was okay

The boat was on time, but the company we were contacted by weren’t the operator, and the boat transfer also wasn’t the operator so it was confusing. We got to the port early, and the guy checking us in told us the boat was waiting for us which wasn’t true as people were still boarding and others also came after us. When we got to the port, we’d booked a transfer and despite me asking the guy what to do he just told me I needed to sort onward travel myself and got on the boat and left us. It gets you from A to B, but it’s very unorganised and the people working the boats are really arrogant and unhelpful.

The transfer arrived earlier than the booked time and the trip was very comfortable

Pick up on time. Driver was friendly. Safe drive.

Overall good experience. A sign at Noppart pier to direct people to the Restaurant would be a good idea. We waited in the wrong place for the taxi..

He was willing to wait a while for someone with a delayed flight, if everyone was okay with it.

I had an issue with my app and could not open the voucher. Since I had a paid receipt I thought I would show it to the driver. I learned to look at the voucher in the future as it had instructions where to meet. Thanks to the outstanding people at 12GO and Jijie tour they and a kind Dutch woman got me to the van meeting location and arranged for my transfer to my hotel. They went out of their way to resolve the issue when it was my fault. Would another company have made such an effort? I will always contract with 12GO and Jijie Tour.

We arrived alive. Dangerous driving. The van was crammed, we were surrounded by luggage. Apparently it’s also a postal service making extra stops to deliver packages.

Hot, crammed, and the ride did arrive 1 hour late!! Would not chose again

I’ve booked a hotel pick up to airport trip. The departure was supposed to be between 9:40 and 10am. The driver called me at 9:25 because we weren’t ready and waiting with our suitcases at the entrance of the hotel. He was rude, telling me to hurry and be quick because the scheduled had changed (which I was not aware of) and that he will leave in 5 minutes. After explaining that it was not what was agreed, he stayed until 9:40 for us to finish our checking out. We arrived at the airport more than one hour before the scheduled time.

As a Malaysian who used this service, I must say I'm impressed. I had a car pick me up from the hotel at the mentioned time. They arrived on time, picked me up from the hotel, and took me to the bus terminal. The minibus was fairly comfortable. Break time was a bit longer than expected. Took us about 4 1/2 hours to reach Hat Yai.

The driver came 1 hour later than scheduled without any information. The trip took us 4 hours instead of 2 hours and 45 minutes. Moreover we had to wait about 45 minutes at the bus station again…

Got me to my destination, so that’s the important part. It wasn’t a comfortable trip though. I was rudely ordered to move to a back seat that had so little legroom, I had to prop my legs up on the hard plastic seat in front of me. The van was packed and too hot. It also didn’t deliver to the hotel as was advertised. Dropped off on a main road where I had to walk some distance to find the actual hotel. Granted, this is all pretty common in Thailand for tourist transportation, hence the “average” rating.

Driver was excellent and efficient - issue came with the communication beforehand. Despite messaging and calling several times, we did not know what time we were being picked up at so made alternative arrangements. Only at the time the van was arriving did we get a response. There is also a hidden charge for certain hotels on the island which are not detailed when buying.

Thank you, we got to our hotel quickly and safely.

Minivan was stuffed full of people and luggage to get most profit. Few space for the legs even when you are small. Not recommended for longer journeyse.

4 Pm was the agreement, bus came 4.50 PM....

Long wait. The bus left two hours later than the scheduled departure.

More than 1 h delay due to very slow ferry Service between Koh Lanta and Krabi Airport. I would recommend to book at least hour earlier then you might think.

It Took a Long Time…

To many people for the bus, we need to carry the baggage on the knees.

We were running an hour late, good thing we left earlier than we needed

Driver was very on time and we arrived almost an hour earlier than planned which was great. Van was super cramped and luggage was placed everywhere. In some seats the seat belt was missing. For an 1,5h ride and the price we paid it was ok.

Driver on time, 1h45 trip from krabi airport to our hotel in lanta, good driver, perfect!