LS
Liwia SVery nice driver! We had no problem with finding our transport, they were waiting even though we arrived earlier. Drive was fast and safe
از کرابی به کو لانتا, تاکسی SUV 4 نفره, Paradise Sea Travel and Tour (Paradies Sea Travel and Tour), ۲۵ سپتامبر ۲۰۲۶
LP
Lea Pall good and on time, responsive, baggage was undamaged.. i recommend
از کرابی به کو لانتا, ون ون, At Lanta Vacation (แอท ลันตา เวเคชั่น), ۲۴ سپتامبر ۲۰۲۶
SL
Simon LVery helpfull, friendly and safe driver. Ann also helped with translation as we bought some items at a 7-11 on the way. Very informative about the trip and the island.
از کرابی به کو لانتا, تاکسی SUV 4 نفره, Paradise Sea Travel and Tour (Paradies Sea Travel and Tour), ۱۴ سپتامبر ۲۰۲۶
YF
Yannick FMister Kong is an excellent driver and his family is very nice. They make everything to make you feel welcome. Top minibus too!!
از کرابی به کو لانتا, ون ون, At Lanta Vacation (แอท ลันตา เวเคชั่น), ۱۳ سپتامبر ۲۰۲۶
A
Adrijana No possibility to contact them. Really bad. Didnt know nothing.
از کرابی به کو لانتا, ون ون, Jijie Tour and Travel (จีจี้ ทัวร์ แอนด์ ทราเวล), ۲ سپتامبر ۲۰۲۶
MA
Marc AVery comfortable and clean. Driver was also very nice and stoppend on the way for pictures and Shopping.
از کرابی به کو لانتا, تاکسی ون 9 نفره, Paradise Sea Travel and Tour (Paradies Sea Travel and Tour), ۲۷ اوت ۲۰۲۶
ZB
Zoe BEverything smooth and comfortable
از کرابی به کو لانتا, ون ون, At Lanta Vacation (แอท ลันตา เวเคชั่น), ۲۶ اوت ۲۰۲۶
AM
Aldric MWhat can I say other than that the Google reviews reflect the reality quite well, and that the difference in ratings between Google and 12Go Asia is quite strange and misleading.
Our scheduled pick-up time was 8:40 am at our hotel. Since the voucher specifies that the actual pick-up time may be approximately 30 minutes before or after the scheduled time, we played along and were ready 30 minutes early.
Also, given the luggage policy stating that passengers are only allowed “one bag with fairly restrictive dimensions”, we also played along and booked three seats for two people, so that we could use the third seat to place our two reasonably sized backpacks.
In the end, at 8:46 am, there was still nothing: no message on WhatsApp, no information, no van.
So I decided to send a WhatsApp message to the number specified on the 12Go Asia voucher.
No response.
At 9:17 am, we decided to call the WhatsApp number. While it was ringing, we received a message from another WhatsApp (note on the voucher) number telling us that the van would arrive in 5–10 minutes, along with an apology.
The van finally arrived at 9:40 am. Yeah !
We then went to pick up some other passengers, which is completely normal. Out of curiosity, I asked them what their scheduled pick-up time was, and they told us 10:00 am — even though their hotel was only five minutes from ours. Hum, the difference between our scheduled pick-up times was quite significant.
I assume the company simply forgot to let us know that our pick-up time had changed. At least, that’s what I imagine happened.
We then stopped at the Krabi bus terminal to pick up some locals. Again, no problem : this is mentioned on the voucher.
However, you have to bear in mind that the Krabi bus terminal is not the only stop: there are multiple bus stops along the road to Koh Lanta.
The problem is that they seem determined to fill the van to capacity. As mentioned in other Google reviews and 12goAsia, passengers sitting behind us ended up having suitcases under their legs. Luckily, we had played along and booked our third seat. Yeah !
Obviously, when you’re transporting tourists, they are going to have luggage, so this luggage policy seems rather strange. Why not.
Another issue is that the van is also used for deliveries. It was carrying various parcels, some of which were quite large, taking up additional space inside the van.
So, on top of the frequent stops at bus stops, the driver also had to stop to pick up parcels and, of course, deliver them.
Finally, we had to change vehicles about 15 minutes before reaching our hotel so that they could finally drop us off. (Why not, I guess.)
With all these little complications, we ended up arriving at our destination two hours later than the original arrival time stated on the voucher. We didn’t have anything specifically planned, so it wasn’t a major issue for us, but it’s definitely something future passengers should take into account.
Aside from all of this, the lack of communication, the lack of clear information about the frequent stops ( particularly the parcel pick-ups and deliveries, but a very kind local passenger explained to us after she was picked up at a bus stop and thank you to her !) and, the lack of professionalism, the journey itself went well.
The driver was friendly, drove safely, and we eventually arrived at our destination. However, the lack of communication at the beginning was quite stressful, especially when we had no idea what was happening.
The purpose of this review is to help the company improve and provide a better service.
Consider this constructive feedback.
از کرابی به کو لانتا, ون ون, Jijie Tour and Travel (จีจี้ ทัวร์ แอนด์ ทราเวล), ۲۳ اوت ۲۰۲۶
NM
Nino MEverything went well, we arrived early and they put us on an earlier van.
Air-conditioning was not very good and we were dropped on a road, while other passengers were delivered right to the hotel. We had to cross two roads (no official designated crossing and very fast cars) with heavy bags. I wasn't happy. Will chose a different operator on the way back.
از کرابی به کو لانتا, ون ون, Black Tiger Tour, ۱۴ اوت ۲۰۲۶
GW
Gerhard WThe Bus was too full with the pagage
از کرابی به کو لانتا, ون مینی‌ون, Phantip 1970 (พันทิพย์ 1970), ۱۳ اوت ۲۰۲۶
