WL
Walaa LI am extremely disappointed with 12Go’s service. I booked and paid for a Blue Bus ticket from Moharam Bek to Watanya Hurghada for October 23, 2026, at 9:00 AM (Booking ID: AAUL8329).
When I arrived at the bus station, my ticket did not work, and I was unable to use it. I had no choice but to buy another ticket directly at the station to be able to travel. As a result, I had to pay twice for the same journey.
I contacted 12Go support to request a refund, but they refused, simply stating that my original ticket was non-refundable. They did not properly address the fact that I could not use the ticket I had already paid for.
I find this unacceptable. I paid for a service that I could not use, had to pay again out of my own pocket, and was then refused a refund without a proper investigation.
I do not recommend this service. Customers should not have to pay twice because their ticket does not work, and customer support should take responsibility for investigating such problems instead of giving a standard refusal. I am still waiting for a fair solution and a refund.
از اسکندریه به هورگادا, اتوبوس راحت, Blue Bus, ۲۴ اکتبر ۲۰۲۶
TJ
Tomislav JWe arrived with 2h later delay and the seats of the bus are super unfortable especially for that long trip. Too small and narrow seats.
از اسکندریه به هورگادا, اتوبوس لوکس پلاس, Go Bus, ۲۹ مه ۲۰۲۵