BC
Belinda CI booked a bus ticket which explicitlstated that it is fully refundable up to 72 hours in advance of the trip. When I cancelled the ticket 15 days in advance, 12Go refused to refund me, despite it being a T&C of the sale. This company has appalling business ethics and I will avoid them in future.
Από Χατ Γιάι προς Πενάνγκ, Βαν Μίνι βαν, Nominatee Tour, 1 Σεπ 2026
CS
Carina SThe driver was not paying enough attention to the traffic. He was contantly on his phone (tiktok, gambling etc.) while driving on the highway. Also he did not speak any English so we could not communicate properly. I also wish we would have been told that there is an additional fee of 20baht per person when crossing the border - it was fine, but we did not expect it and also did not understand at the moment when the driver was asking for it at the border. I would have preferred to know about this upfront, so I would not feel awkward at the border.
Από Χατ Γιάι προς Πενάνγκ, Βαν Βαν, Zee Zenith Travel, 14 Αυγ 2026
JM
Janika MBus was 30mins late for pick up and 1,5 hours late from arrival
Από Χατ Γιάι προς Πενάνγκ, Βαν Βαν, Komtar Gunung Raya Hatyai, 28 Μαρ 2026
PW
Przemyslaw WVery nice drover
Από Χατ Γιάι προς Πενάνγκ, Βαν Βαν, Komtar Gunung Raya Hatyai, 16 Φεβ 2026
AK
Alexander KThe van came with 45 min delay. As we started from a random hotel in Hat yai and not from a bus station there was no one to ask about the schedule. I contacted the Billion star office but they never replied. After the van arrived it took another 1 hour to start from Hat yai. Finally we reached Georgetown with 1h45min delay.
Further the bus driver asked for 20 baht / person for “the border”. He never gave it to anyone. Seems to be scam.
The van itself was comfortable, with AC and not overbooked.
Από Χατ Γιάι προς Πενάνγκ, Βαν Βαν, Komtar Gunung Raya Hatyai, 29 Ιαν 2026
CL
Christian LThe taxi driver did not know where the terminal
We lost a lot of time.
Finally, he called the hotline and we recounted the transport on the side of the road
.the vehicle a simple. car let me near hotel in Georgetown
Από Χατ Γιάι προς Πενάνγκ, Βαν Βαν, KST Travel (KST Travel), 27 Δεκ 2025
RH
Raquel HFantastic service! We departed and arrived right on time, the vehicle was clean and comfortable, and we made a few convenient stops along the way. A big shoutout to our driver, who was incredibly kind, helpful, and informative, especially during the border crossing procedures. He made the whole trip smooth and enjoyable. Thank you!
Από Χατ Γιάι προς Πενάνγκ, Βαν Regional 14pax, New Asian Travel, 10 Νοε 2025
TW
Thomas WThis was an excellent trip.
Από Χατ Γιάι προς Πενάνγκ, Βαν Regional 14pax, New Asian Travel, 2 Οκτ 2025
NO
Neil OGroup of 6 other passengers wouldn't stop talking and shut up for 5 minutes for the whole trip. Playing stupid music and videos on their phones that everyone could hear. Not everyone wants to hear your shit, buy some headphones. I wore earplugs half the time and still heard all their noise. Was stuck in back corner of the van and my seat was pretty uncomfortable, squeaky and noisy. Driver was sometimes texting on Line app and driving at the same time. Sometimes fast and erratic driving. Other people were picked up and dropped off at their hotel location. I had to show up to pick-up location myself, and walk from drop-off location to my hotel. No pickup or drop-off was offered to me. We never stopped long enough to buy some food or drinks, apart from at the border, but you were in a rush to go through there.
Από Χατ Γιάι προς Πενάνγκ, Βαν Regional 14pax, New Asian Travel, 19 Σεπ 2025
JW
Jean WVery helpful office gentleman!
Από Χατ Γιάι προς Πενάνγκ, Βαν Regional 14pax, New Asian Travel, 12 Σεπ 2025