AV
Arnaud VNo extensive message upfront with pick-up details received.
At 14:30 someone sent us a message to request we were at pick-up at 15:30, whilst it was first scheduled at 17:00. We had plans but had to cancel them.
When we arrived the bus was a normal one. We were confused like everyone else in the bus, no explanation. The driver spoke not a single word of English and just laughed a bit.
We then rode 1 hour to a bus terminal, where we waited for an hour in the sleeper bus to depart: real waste of time. The drivers were rude and did not speak a single word of English.
Από Ανόι προς Χα Γιάνγκ, λεωφορείο Lower Cabin, Dang Quang Limousine, 15 Σεπ 2026
MW
Marisa WI rented a red bus and they put me on a yellow. It did not look clean like the pict. Also the staff /bus driver was rude to everyone.
Από Ανόι προς Χα Γιάνγκ, λεωφορείο VIP Cabin 24, Daiichi Travel, 11 Αυγ 2026
LC
Lena CThey were two hours late
Από Ανόι προς Χα Γιάνγκ, λεωφορείο Upper μονόκλινη καμπίνα, G8 Sapa Open Tour (G8 Sapa Open Tour), 11 Αυγ 2026
PH
Peter HI should have left Hanoi at 13:00. Instead of the bus arriving at 13:00, a taxi came to pick me up and took me to the bus station, where I had to wait until 14:00. The bus itself was in very good condition. The biggest problem was that we left one hour late and arrived in Ha Giang two and a half hours later than stated on my ticket. This was quite late for me because I already had some things planned.
Από Ανόι προς Χα Γιάνγκ, λεωφορείο Cabin 24, Vin Bus, 10 Αυγ 2026
M
Manel I had a great experience! The communication on WhatsApp was clear, they were always available to provide info. The driver was lovely!
Από Ανόι προς Χα Γιάνγκ, λεωφορείο VIP 18, Daily Limousine, 5 Αυγ 2026
AV
Amber VIt was pretty good. Except when we arrived at ha giang, they put us in a smaller bus and didn’t tell what we where going to do… so we drove 1 hour around to drop everybody off at there stay. Meanwhile our stay was the closet to the bus stop. They couldn’t speak English so it was difficult to communicate
Από Ανόι προς Χα Γιάνγκ, λεωφορείο Double Royal Cabin, Bang Phan, 3 Αυγ 2026
AK
Anna KOnly the wifi didn’t work
Από Ανόι προς Χα Γιάνγκ, λεωφορείο Single Royal Cabin, Bang Phan, 9 Ιουλ 2026
DU
Deleted UGreat bus, very modern and comfortable! Staff at the office was helpful and really tried to make everything as smooth as possible.
Από Ανόι προς Χα Γιάνγκ, λεωφορείο Upper μονόκλινη καμπίνα, Sao Viet, 11 Ιουν 2026
AD
Amy DBus pick up location changed.
Bus late.
Difficult to contact 12Go or bus company to find out bus ETA.
Got taxied from pick up location to a station and had to wait there.
Finally departed 4 hours later than scheduled.
Από Ανόι προς Χα Γιάνγκ, λεωφορείο Cabin 22, Ngoc Son Limousine, 2 Ιουν 2026
GK
Georges KThe bus company asked us to be 1h30 in advance (3:30pm instead of 5pm) to the meeting point 4 hours in advance. No USB C in the bus (only USB A), no information about the timing of the breaks. The best part is when we indicated the address of our homestay, the bus dropped us 2km away from it. Also, the driving was agressive but they all are. Average rating because the bus was on time.
Από Ανόι προς Χα Γιάνγκ, λεωφορείο Lower Cabin, Dang Quang Limousine, 25 Μαΐ 2026
