河江到Tuan Chau SSB

从下江到下龙湾的接送时间完全错误。接机时间晚了一个半小时。下车时间应该是 23:30，但我们凌晨 4:00 就到了。

Pick up and drop off times were COMPLETELY wrong from Ha Giang to Halong Bay. Pick up was one and a half hour later. Drop off was supposed to be at 23:30 but we arrived at 4:00AM.

第一辆卧铺巴士晚点了 30 多分钟，然后他们又在路上丢包裹。第二班车也晚点了，然后又在河内附近接客，所以我们到达下龙湾的时间晚了 90 多分钟。

the first sleeper bus was late by over 30 min, then they were dropping parcels on the way. 2nd bus was late as well and then was picking up passengers around Hanoi so we arrived to Halong bay over 90 min late.

延误了 1 小时，但为我们安排了免费直达酒店的车程

1h delayed, but a ride directly to our hotel was organized for us free of charge

没有人和我们沟通休息时间之类的事情。巴士经常停下来拿水果，导致我们迟到了一个多小时。巴士没有在终点站停车。我们不得不在某个地方下车，然后一辆车把我们送到巴士站。

Es wurde nicht mit uns kommuniziert was Pausen oder Ähnliches angeht. Es wurde sehr oft gehalten um Früchte einzuladen, wodurch wir eine Verspätung von über einer Stunde hatten. Der Bus hat nicht an der Ziel-Haltestelle gehalten. Wir mussten irgendwo aussteigen und ein Auto hat uns zur Haltestelle gebracht.

太糟糕了，巴士晚点了 1.5 个小时，我们到达目的地时已经晚了 3 个小时。巴士每隔 5 分钟就会停下来取货，包括动物。司机在停车时喝酒。

It was awful, the bus arrived 1,5h late and we arrive at destination 3 hours late. The bus was every five minut stopping to pick up deliveries , including animals. The drivers drink alcohol during stops.

巴士非常老旧而且颠簸，20:00 才从 Hagiang 出发。

The bus was very old and bumpy, the bus left Hagiang only on 20:00

巴士又花了两个小时才到。司机很糟糕，对客人大喊大叫，对路上的任何物体都按喇叭，开车很不安全。此外，他还允许人们坐在地板上，并用现金向他们收费。

Bus take 2 more hours to arrive. Driver was terrible, screaming guest, honking any object on the route and driving very unsafe. Also he allows people to be seated on the floor and charge them by cash.

接机时的沟通并不顺利。我们组织了巴士到酒店接我们，这很好，但大约晚了45分钟，一辆出租车来了，我们酒店的工作人员说是为我们准备的。我们不知道我们要去哪里，也不知道我们是否要为出租车付钱，所以我们不得不慌忙给办公室打电话。巴士司机给了出租车司机钱，我们上了巴士。车上没有厕所，我们晚了90分钟到达。下车的地点也与指示的不同。

Communication was not good for pick up. We organised for the bus to pick us up at our hotel which was good, but about 45 minutes late a taxi arrived and our hotel staff said it was for us. We didn't know where we were going or if we'd have to pay for the taxi so we had to call the office in a panic. The bus driver paid the taxi driver and we got on the bus. There was no toilet on the bus and we arrived 90 minutes late. Drop off was also in a different location than indicated.

我必须在 18:30 到达巴士站（Ha Giang 旅馆）。然后他们说我应该在 19.00 点再来。然后他们在 19.15 送我们到巴士站。我们上了巴士，但他并没有离开下江，而是开到下江去接其他人。因此，我们并没有像 12Go 上说的那样在 18.30 离开下江，而是在 20.30 离开（晚了 2 个小时）。我们没有在 02.15 抵达下龙湾，而是在 05.30 抵达。 如果我知道实际到达时间，我本可以省下订酒店的钱，只需几个小时。 旅程本身还不错。但 12Go 上的出发和到达时间总是错得离谱（最后三次）。

I had to be at the Bus Stop (Ha Giang Hostel) @ 18.30. Then the said i schould come again at 19.00. Then they broight us to the Busstop on 19.15. We got into the Bus - but instead of leaving ha giang - he drove trough Ha Giang to collect other People. So instead of leaving Ha Giang on 18.30 as stated on 12Go it left on 20.30 (2 h. late). Instead of arriving on 02.15 in Halong Bay - we arrived on 05.30. I could have saved to book a Hotel for just a few hours if i had known the realistic arrivel time. The ride itself was OK. But the leaving and arrivel time on 12Go were allways very wrong (the last 3 times)

巴士并没有到达车票和购票信息中提到的车站。因此，基本上，司机不会把你带到他应该去的地方（买票时提供的地址信息），而是在其他地方，出租车司机已经在等待游客。所以你别无选择，应该另外支付出租车的费用。我认为这是错误的，你必须与司机合作，以解决这个问题，并确保他们到达网站上提到的到达地点。我认为这是你们对客户的欺骗

The bus does not arrive to the bus stop which is mentioned on the ticket and information when you are buying ticket. So basically, driver would not take you to the location which he suppose to take you (address information provided when you buying the ticket), but in some other place where taxi drivers already waiting for tourists. So you have no choice and should pay separately for the taxi as well. I think this is wrong and you have to cooperate with drivers in order to fix this issue and to make sure they arrive at the place which is mentioned on the website as arrival point. I treated it as you lying to your customers