Communication with 12go was horrible - we received ticket confirmation less than 2 hours before departure, which is awful.
We barely received any responses from 12Go, and when we did, it was a robotic response. at one stage, we were told we had no tickets left, and then 20 minutes later we received an automated confirmation with tickets. How bizarre!
Furthermore, it needs to be clearer that the booking confirmation takes 2 days to process, it's not acceptable to make that clear once someone has handed over their hard earned money.
Good service, very happy with the arrangement pick up from hotel semd to station. Train very smooth n fast...
All enquiries was responded fast kudos to the team...
琅勃拉邦 到 永珍, 火车 Second Class Reserved Seats, Naluang (Naluang), 2022年12月30日
Company rejected giving any sort of children discount (for 3 kids) for train tickets, despite that kids under 120cm are free of charge and otherwise are 1/2 price, we were still charged full adult prices when going via the Agency.
琅勃拉邦 到 永珍, 火车 Second Class Reserved Seats, Naluang (Naluang), 2022年12月25日
C
Claudia
The journey was ok, not completely pleasant due to a group of very loud guests that screamed all the way to Vientiane and the train assistant did not say anything about this.
琅勃拉邦 到 永珍, 火车 二等座, Laos Railway by Family Service, 2026年8月9日
BM
Ben M
The train itself was OK, but the air conditioning smelt like vomit, and the train seats were backwards from the direction of travel which is not great for anyone who suffers motion sickness. The train station was OK but the service was mixed, the staff at the seven eleven tried to short change us and it took 3 attempts before we got the correct change. The Amazon coffee shop on the other hand was honest. The terminal was full of rude passengers of Chinese origin,who paid no respect for other passengers comfort.
The train departed and arrived on time, however I would be reluctant to use this service again.
12go booking process was easy and we received our tickets ahead to the expected time frame.
琅勃拉邦 到 永珍, 火车 二等座, Laos Railway by Family Service, 2026年6月19日
EV
Eugeniia V
The train was one hour late on arrival and was very slow, the seats are very tight, the lugguage of other passangers was bothering and not in place.
琅勃拉邦 到 永珍, 火车 二等座, Laos Railway by Family Service, 2026年5月23日
K
Karsten
It was nice. Train is a bit slow
琅勃拉邦 到 永珍, 火车 一等座, Laos Railway by Family Service, 2026年5月4日
OG
Oyku G
The vehicle itself was fine. It’s a very clean, comfy and fast train and would give 5 stars. But our tickets were not confirmed for days after purchase. I emailed about it and was told I’ld get the ticket 24 hours prior. Still, I didn’t get it and emailed again. They said the train was full, I could take the other one. I said okay but “my friend is also waiting on her ticket for the same train can you change hers to and emailed her booking number” (The person on the phone told me, we just started calling people, we will call your friend too). W are three people traveling but since we decided to come along at different times, we had different bookings, our initial train was 12 pm, one friend booked through company website and already had her ticket, mine was delayed to 2 pm. The morning of the train, other friend still had no ticket, no email about refund, or sold out train. By the time we got to the train station (10 am because we had a whole day planned) every train was sold out except for 6 pm so she bought another ticket. One hour before the 12 pm train she received an email informing about the refund. In short, our whole travel day was ruined merely because 12go didn’t inform us the train was sold out. That can be done days before and we could book the next train right away altogether. My friend had to wait at the station for more than 8 hours.
琅勃拉邦 到 永珍, 火车 二等座, Laos Railway by Family Service, 2026年5月3日