An hour before the scheduled departure, I went to the bus station, only to be told at the ticket counter that the bus would not operate that day.
In the end, we had to take a taxi to the border instead.
I contacted 12Go by email and was told to wait for a response from the responsible department. It has now been four days, and I am still waiting for a reply. I also contacted the bus company via WhatsApp, but received no response.
I had already paid for the bus ticket by credit card.
This has been an extremely poor and irresponsible experience. I have now received an email from 12Go asking me to leave a review, although I assume it was an automated email.
Before asking customers to leave reviews, I would appreciate it if 12Go would first process my refund.
This review is based solely on the facts of what happened.
公共汽车 座, Nurdan Tour, 2026年9月4日
T T
Thi T
Bus canceled without prior notice andno refund from 12go
公共汽车 座, Nurdan Tour, 2026年9月2日
S E
Sergei E
Transportation past the border was canceled without a prior warning and compensation.
公共汽车 座, Nurdan Tour, 2026年9月1日
L Y
Lin Y
Seats were comfortable and reclining. However, bus arrived 3h late at 2:30am
公共汽车 座, Nurdan Tour, 2026年8月30日
J L
Jonathan L
You told me that the ride is approximately 3 and a half hours, at the end it was 6(!) hours and had to call my hostel at the middle of the night and wake her up, you almost made me sleep in the street.
公共汽车 座, Nurdan Tour, 2026年8月5日
C S
Cameron S
Aircon doesn’t work and it gets very hot. No one was sitting in the allocated seats and everyone had to move and change. Not much communication around the border crossing.
公共汽车 座, Nurdan Tour, 2026年8月3日
S K
SAI K
Thanks to the driver who waited for us. We were 3 minutes late due to busy traffic in Almaty.
公共汽车 座, Nurdan Tour, 2026年8月1日
C P
Charalambos P
Everything worked out perfectly
公共汽车 座, Nurdan Tour, 2026年7月26日
M H
Michael H
Left 20 minutes late. No bathrooms at Almaty bus station and super grumpy staff. Bus was comfortable but slow and stopped for 20 minute toilet break halfway. Confusing border crossing (grab a Yandex once you clear customs rather than wait for the bus)
公共汽车 座, Nurdan Tour, 2026年7月22日
R A
Richard A
Did what it says on the box, got from point A to point B. close to unbearably hot hence the rating. bring a fkn lot of water. you’ll be sweating through whatever clothes you decide to wear.
Side note; no way to contact them afterwards so make sure you don’t leave anything on board. left my glasses and i’ll never see them again.
公共汽车 座, Nurdan Tour, 2026年7月20日
E I
Ellen I
I wouldn’t recommend going when it’s very hot outside. The bus had some kind of aircon but it helped very little. It was one sweaty trip. We left from Almaty 20 minutes behind schedule. Some guy had taken our seats but the driver told him to move 👍 We stopped by a shop halfway for a toilet break and snacks. The bus seemed to have some issues after the break, it kept shaking and the driver had to slow down and go really slow when it went uphill. Maybe it was overheated, after all it was almost 40 C outside. Thankfully, the bus didn’t break down. We arrived at the border after five hours. This was on a Thursday at 5pm and the crossing went smooth, there was no line and the border buildings had pleasant aircon. We took a Yandex taxi from the border to our hotel. There are people selling SIM cards on the Kirgiz side if you need. We had prepared eSIMs.
公共汽车 座, Nurdan Tour, 2026年7月17日
R S
RANDALL S
Booked two tickets for bus 701 Almaty to Bishkek via 12GO and it worked! The bust attendant checked our PSF tickets and everything went smoothly. I advise booking in advance despite reviews indicating reviewer rocked up to bus station morning of and bought tickets. We were on an 8am bus in a Saturday in July and the bus was fully booked. This specific bus had aircon, which was helpful. The bust attendant stopped halfway for a toilet and snack break. Prepare 100 Tenge coins before you depart Almaty or yikes! At the border the bus drops off all passengers and we collected all of our luggage and had to walk through immigration. We never saw the bus again, nor did we wait for it. We booked a ride from the border to Bishkek via Yandex Go and it cost ~ US$7.
公共汽车 座, Nurdan Tour, 2026年7月12日
E K
Eric K
Go straight to platform 2 with your pdf ticket. No need to check in. You cross the border by foot, the bus takes quite a while to cross but you can catch a Yandex or a different bus into town, it's only another 30 minutes away.
公共汽车 座, Nurdan Tour, 2026年7月10日
B W
Brendan W
Full bus very hot with limited airflow. Slow through both border points
公共汽车 座, Nurdan Tour, 2026年6月28日
F C
Francis C
Just did in a early review 🤔
公共汽车 标准座位, Nurdan Tour, 2026年6月8日
T A
Tracy A
The bus only brought us to the border instead of all the way to Bishkek.,
公共汽车 标准座位, Nurdan Tour (Nurdan Tour), 2026年6月1日
A F
Alana F
The bus did not drop off at the western bus station instead it went to a apparently new bus station. This was very annoying as we had booked a hotel next to the western bus station so had to pay $12 to get a taxi to our hotel. We were greeted with taxi Touts who over charged for their services.
Also there was no instructions for the boarder crossing and 4 people were left behind as no clear place to meet bus on other side.
公共汽车 标准座位, Nurdan Tour (Nurdan Tour), 2026年4月6日
M B
Mathias B
My ticket said I should have been dropped off in the middle of the city. But I got dropped of way outside the city, which know had told. That means I should travel with a second bus and a taxi to get where the real final destination was set.