Driver was not driving well. The bus smelled very badly, due to there were some Ukrainian men that were smelling a lot. They should have not been accepted to enter the bus, or the tickets should have written to come to the bus in a decent condition.
The assistants were nice, but speaking few english. Nice thing was that they distributed coffee and a shot of Ukrainian liquor.
In the ticket, all stops should be written (not only your chosen departure and arrival).