Laos Railway by RG Adventure

一切都很顺利。从火车站换乘的是嘟嘟车。有点拥挤、不舒服，而且很热。除此之外，一切都很好

与 12Go 的沟通非常糟糕--我们在出发前不到 2 小时就收到了机票确认函，这太可怕了。 我们几乎没有收到 12Go 的任何回复，即使收到了，也是机器人式的回复。有一次，我们被告知已经没有票了，20 分钟后，我们收到了自动确认的机票。太奇怪了！ 此外，预订确认需要 2 天的时间来处理，这一点需要更加明确。

12go 服务没有任何问题，显然您为此付出了代价，但这是值得的。不足之处是，火车公司不允许您携带任何超过 100 毫升的洗漱用品或任何酒类，而且他们会随心所欲地拿走您的东西，东西不是放在垃圾桶里，而是放在桌子下面。

旅行令人难以置信！火车速度快，网上购票也很方便。遗憾的是，通过 12go 购票要比在火车代理处购票多花一倍的钱。不过没关系。值得

我的机票是在旅行前几天通过电子邮件寄到的。一切都非常顺利和简单。

有太多的中国乘客，他们非常不友好，登机时不停地推搡。

在旅行前一天购买了从万象到琅勃拉邦的火车票，不到 20 分钟后，我的电子邮箱里就收到了带有二维码的确认函。既顺利又快捷！

我必须搭乘交通工具前往火车站，火车站距离琅勃拉邦有 30 米。我不确定是否需要提前给 12go.asia 发邮件告知接送信息。不过，我住的地方有去火车站的班车，价格便宜，所以我就搭乘了。 除了这个细节之外，一切都很好，你会得到一张带有二维码的电子车票，在旅行开始和结束时都会用到，火车是新的，准时、快速、稳定。

火车站是全新的，可以通过二维码进入，一切都非常整洁干净，准确准时，舒适宜人。

体验很好 不幸的是，所有喷雾器都被没收了。 以前从未经历过这种东西不允许带上火车 ????。

座位下有插头、舒适、准时、"现代"、快速、风景好、工作人员好、车站好、有食品和饮料出售

从火车站买票是 7 美元，12go 收 17 美元。 火车本身很好，准时发车，没有什么可抱怨的。

It wss very convenient to have QR code ticket without visiting the ticket office but the price was too high compared to other websites and apps.

Good service, only the train changed so we couldn‘t go as planned.

This train is so fast

It was too cold ! No towel in our beds. Diner is ok.

Overall, I had a good trip. However, I would like to mention an issue regarding the enforcement of your luggage policy. I had to remove my bug spray from my suitcase because it was confiscated, as I was told that aerosols are not allowed at the stations between Vientiane and Luang Prabang (my route included a stop in Vang Vieng). However, my bug spray was not confiscated at Vientiane station when I began my journey. If aerosols are prohibited at all stations, why was I allowed to carry it through the departure station but required to dispose of it later? This inconsistency was confusing. In addition, my friend was carrying flammable items such as spray cans and perfume, and he was allowed through without any issue. I would appreciate it if the rules could be applied consistently to all passengers rather than being enforced selectively. Thank you.

I did not get the sleeper car that I booked (and even though I booked well in advance) and certainly would not have taken the train knowing I'd have to sit in a seat. On top of that, the provider charged almost twice as much as I would have paid booking direct with Thai railways. If not even the service of booking the ticket you wanted is included, I could have done it myself with much less stress and hassle.

The organisation was very good.

Abit fussy at security at station with airport style security and scissors taken off people Apart from that it was excellent. Efficient, quick and comfortable. Even the minivans at Luang Prabang station didnt try to rip you off and were super well organised

very unorganised everybody was trying to get on , it took 15 mins to get through passport control .

Tickets were provided for the correct train, class and time on the day before departure 👍

Very late recrive of tickets

Sécurité check keep my small knife .

On the 16th, I booked a train ticket on your platform for travel from Vang Vieng to Luang Prabang on the 18th. Your platform showed that my booking had been confirmed, but also stated that I still needed to wait for further confirmation from your platform, and that the booking would only be considered confirmed once the e-ticket was issued. My hotel in Luang Prabang for the 18th had already been confirmed and could not be rescheduled. However, until the afternoon of the 17th, I was unable to contact your company at all, including searching online for a contact phone number. I sent emails to you, but your replies were vague and unhelpful. As a last resort, I went directly to Vang Vieng train station to check the email confirmation you sent me. After checking, my name and booking could not be found in the system. With no other option, I had to book a minibus early the next morning to reach my destination. I lost the money I paid for the train ticket and still had to endure a 7-hour bus ride. I sincerely urge your company: if you do not have the capability to confirm train tickets immediately after customers have paid, please do not sell them. As for how reasonable it is to send a “re-confirmation” at a later time, please assess this yourselves. Finally, please do not send me any further emails. I do not wish my mailbox to be treated as a trash bin. Thank you.

I booked a first-class ticket, but due to overbooking (which seems to happen far too often, why is there always overbooking?), I was placed in second class. In the end, I paid the same price as a second-class ticket, even though the correct fare should have been almost half of what I originally paid. The staff were very responsive and kind, and I truly thank them for that. However, despite being informed of the issue three days before departure, I did not receive a proper refund or any commercial gesture. This was especially disappointing since I had booked my train ticket two weeks in advance specifically to avoid this kind of situation.

It was almost perfect

It was great to get a sleeper at the counter that I couldn't get in advance

The station is beautiful and the train was great. My issue is that the crowd was disorderly. The mass was pushing their way through even though there was no need for it. The passengers were cutting through the line when there was no need for it. There was plenty of time for everyone to get to the train platform without being in a mad rush.

Everything was perfectly well organised

Although we were not able to get the tickets for the train we wanted from then on everything went very smoothly

Everything worked well from pick up to the transfer to the hotel. Good driver, made short breaks only. We felt very safe during the ride. Good upfront communication via WhatsApp. 100% recommendation!

well, I was booked on the incorrect train, leaving 2-3 hours later than I wanted (with no explanation)

Porr from the support team did a great job! Thank you Porr! ️

Downgrade because of 12go, that book random sleeper place for our familly. A child of 4 years old was placed away from us, alone in a upper sleeper place. Fortunatly, people were nice on the train.

Easy, punctial, good Service and always there if question occur..

Never received tickets and had to buy more at station. Unfor

Never been let down by this company, good service

Awful Chinese tourists not waiting in line, trying to squeeze in. Being disrespectful and making to much noise. Please inform them how to behave properly since their parents didn’t obviously.

It was so comfortable and easy going

The stations were so far out of town it added a lot of cost and time to the journey. The stations were functional but bland. I booked a return ticket but ended up flying back as it was hardly any more expensive and quick and both airports were close to the centre of their towns so overall air was a better choice.

I wanted to book the last train, but it was full. I booked an earlier one. I was contacted by 12GO through WhatsApp and informed the train was full and that I had to pay en extra 85 Baht to take the later train!!!

Everything went to plan which is what you want when you’re travelling. 12Go laid out easy steps to follow.

Train was on time, clean and a quick means of travel.

Comfortable train journey into thailand. Train station was quiet and orderly. We did have to pay 10k kip for leaving the country but after some research border officers are allowed to charge for overtime fee. It isnt much money but I dont like supporting corruption. The train was tidy and comfortable with clean bed sheets and bedding provided. Toilets were good too but bring your own toilet paper as it runs out fast. Otherwise a great journey I actually enjoyed!

On the Ticket was the wrong tain station but I got extra information via messenger

Great experience travelling on the high speed railway. Tickets came through a few days before the journey as described. Having a QR code on my mobile made it really easy. The journey was very quick and scenic. Would recommend as an efficient way to travel in Loas, just be aware of the strict stipulations related to your luggage.

Void ticket die to spelling g error in name which resulted in having to fly to kumming. Was a terrible experience due to someone human error issuing the tickets

10 seats for 11 persons.. No aircon in the van, my daughter almost got sick No info about trains or where to go once arrived at the station

The train was 2 hours late.