Enjoyed the experience
Was punctual and comfortable
火车#IC50 一等座, Hellenic Train, 2026年8月17日
S L
Sergey L
The train departure was on time but arrival was substantially late. The train was clean. The luggage storage was not clearly signed. We purchased 24 inch cases according to the train site explanation but it does not help much. The storage near the sits can hardly be used for heavy stuff and the separate storage room does not have issue with 28 inch cases. There were no Wifi on the train and the mobile data connection hardly worked. It was chat only in most cases. I can't say anything about 12Go's support because we don't use it. On the other hand they charged about 15 eur extra for two tickets and selected sits for us (it was not a very good selection after all). I would go directly to the operator site and buy ticket there.
火车#IC51 一等座, Hellenic Train, 2026年4月21日
J W
Jan W
The train was cancelled and I this company did not advise me of that.
火车#52 一等座, Hellenic Train, 2025年9月24日
C A
carole A
My train was canceled and I didn't know it. I can change my ticket for the next. But this new train was arrived late.
火车#55 二等座, Hellenic Train, 2025年9月20日
I G
Irena G
It took long time and many emails to fix a simple problem with incorrect ticket. It is not effective using robot in the chats or maybe the robot needs to be updated.
火车#55 二等座, Hellenic Train, 2025年8月21日
M F
MIGUEL F
Easy to get the ticket and punctually on the journey
火车#C1883-53 二等座, Hellenic Train, 2025年6月1日
E C
Edward C
Booking through 12go was very easy, especially as the Greek railway website was very difficult to navigate and hard to translate. Tickets arrived as promised, and all went exactly to plan.
火车#52-C1884 二等座, Hellenic Train, 2025年5月25日
D N
David N
Everything was timed to perfection. Very comfortable and easy.
火车#1314-C12E Shared, Hellenic Train, 2025年5月20日
Z J
zhou J
When you follow the swift trip advices, you may need to pay attention to the distances among bus/ metro & tram / train/ flight/ ferry stations.
火车#1314-C12E Shared, Hellenic Train, 2025年5月18日
C K
Cathy K
Booking tickets for the 1st time was not so easy but it all worked out, we travelled with the tickets I booked. We asked what carriage we had to get on went on the carriage then we had a tickets checked on the train and was told we were on the wrong carriage. It would be better for the staff to be more informative, as we are tourists and 1st time using the Public Transport. I asked the staff at Volos where the Train to Thessaloniki was going to depart and he told me the next platform jumped on the train that arrived and it was not the train I booked so I had to pay more money for the train we were on. We arrived in Thessaloniki so it was good. The bus from Volos to Larrisa we nearly had an accident as the bus driver wasn't looking at the road properly as he was talking to a staff member giving tickets and another guy.
The bus drivers need to concentrate on their job not conversations, they don't want any deaths on their hands. So please tell them to concentrate on their job.