I was, actually, a very nice and pleasant trip. We couldn't find the starting point so we asked customer help service on what's app where is the pickup point. We got the answer in 5 seconds. Very professional. The bus driver was a very nice guy and the bus was very comfortable. We recommend using this service any time!
All was excellent. Only the driver shouted SO loud talking on the phone all the time that I barely could hear the lecture in my headphones. At the same time he was really nice and brought everybody to their homes in Dalat.
Driver brought us to our hotels in Da Lat, which was great. However, he drove too fast sometimes and overtook on narrow mountain roads. There was no need to drive like crazy.
The seat I was in had a broken lever to adjust the back so I spent the entire time lying down even though I was not sleeping. Everything else was great. The driver spoke English and they provided us with water.