There was no hot food available in the airport and the snacks were very expensive. $6 for a bag of potato chips!!
رحلة جوية الاقتصاد, Vietnam Airlines (เวียดนาม แิอร์ไลน์), ١٤/٠١/٢٠٢٣
Overall very good ride. I‘ve experienced none of all the bullying behavior against Western people described in some reviews. Very kind staff but unable to speak English, so it‘s more of a gesture-based communication :)
Vientiane-Hanoi: Arrived at the border around 2.30 am, took a rest until the border opens, paid 10k Kip tip to the Lao staff and 50k Kip to the Vietnamese staff at immigration. Everything worked well having the eVisa in advance. No visa on arrival available. One guy had the wrong border crossing checkpoint to enter Vietnam in his eVisa, so he paid about 2M Dong to the Vietnamese staff to get in. Didn’t need any Dong at the border, I could pay everything in Kip. Bus was comfortable and we arrived only with a delay of 1-2 hours. Hard to tell if I‘d do it again bc it‘s a very long ride in the end but that‘s what you pay for I assume. Good job!
حافلة نصف نائم, HTX Van Tai 277 (HTX Vận Tải 27-7), ١٠/٠١/٢٠٢٣
They yelled to wake us up for the check point
Yelled at us because we wanted to change seats
Favorite Lao people over us
Didn’t speak English and just tapped on our shoulder and walked so we had to follow them..
حافلة النائم, Soutchai Travel (ບໍລິສັດ ສຸດໃຈທ່ອງທ່ຽວ ຈໍາກັດຜູ້ດຽວ), ٠٩/١٢/٢٠٢٢
A comfortable ride that ran on time, a slightly chaotic boarder crossing but we got through fine with our e-visas (this was on a Saturday bus)
حافلة نصف نائم, HTX Van Tai 277 (HTX Vận Tải 27-7), ٢٥/١٠/٢٠٢٢
No way near as bad as the description makes it out to be, even the border crossing was fine, just lots of waiting. Comfortable sleeper bus and altogether easy journey.
حافلة نصف نائم, HTX Van Tai 277 (HTX Vận Tải 27-7), ١٠/١٠/٢٠٢٢
I don't feel very comfortable in the car. The place is quite narrow and the mattress is hard while moving for 12 to 14 hours, and the staff does not drink anything. The garage should install additional USB connector-type phone chargers like many other night runs because of the urgent need for communication. Especially, the staff are very friendly and enthusiastic to support customers, but if they improve their English further, it will be a plus for the journey.
حافلة نصف نائم, HTX Van Tai 277 (HTX Vận Tải 27-7), ٠٦/١٠/٢٠٢٢
Ok trip, as mentioned somewhere before asians got seated first, westerners last. Procedure on the borderline was as described on the website - hectic and little bit confusing. We paid small fee/bribe on both sites (10000 kip pp, we got receipt on Laos side), we had few stops on the way for food, toilet etc. Temperature inside bus was ok. Departure and arrival was roughly one hour later than stated, but this is normal in asia. Overall ok.
حافلة نصف نائم, HTX Van Tai 277 (HTX Vận Tải 27-7), ٠٢/١٢/٢٠١٩
We were pretty nervous about getting this bus after reading the very unnecessarily aggressive terms&conditions, but it really is fine BAR getting on at Vientiane.
When we arrived, an hour before our ticket time (as instructed) it would seem we were actually 2 hours early. After reading so much about locals snatching tickets and forcing you to pay again, we were pretty concerned when lots of apparent bus pushers started trying to grab ours and put our bags on their busses. Turns out this ticket is not for a specific bus but any of the many that are parked there. After much pushing and grabbing and some arguing between the bus guys (and absolutely NO letting go of our ticket) we had no choice but to assume the bus we eventually got on would take us to Hanoi.
Anyway once we got settled it was fine. The bus had no toilet (travelled on a Sunday) but we stopped every few hours. We stopped around 1am and everyone including the drivers went to sleep. Apparently because we were queued at the border ready for when it opened at 7am. Fully prepared for a chaotic border crossing we were actually very relieved to find that our bus guys and other locals were happy to point us clueless tourists in the right direction. In low season we were 2 of only 5 westerners we could see doing the crossing.
In conclusion, it’s fair to lower your expectations, but the Laos staff are very nice, as long as your not expecting any special treatment. Prepare for stress at Vientiane.
حافلة نصف نائم, HTX Van Tai 277 (HTX Vận Tải 27-7), ٢٤/١٠/٢٠١٩
Safely arrived in Hanoi on time. Staff can not speak English which seem to be normal. Overall Okay for me
حافلة نصف نائم, HTX Van Tai 277 (HTX Vận Tải 27-7), ٢٣/٠٩/٢٠١٩
The journey is fine and reasonably comfortable.
But the level of completely blatant racism is just laughable. Asians are treated like people, westerners are treated like dirt.
Every Asian was allowed on the bus to choose a seat prior to departure. We (having been the very first to arrive) were made to wait until the very end and were constantly shouted at for no reason. In the UK, the staff on this trip would have been fired within days.
حافلة نصف نائم, HTX Van Tai 277 (HTX Vận Tải 27-7), ٠٦/٠٧/٢٠١٩