The bus was 45 minutes late.
People that work in the office have no idea what is happening or when the buses will arrive (they kept telling us 5 more minutes all the time)
The bus driver was on his mobile the whole time, while driving!!
For some reason, we arrived 30 minutes earlier, despite starting late. So they shouldnt say 3 hours but 1.30. We don't have to be there waiting for no reason!
حافلة VIP 9 Express, Cua Ong Limousine (Cửa Ông Limousine), ١٢/٠٣/٢٠٢٣
Sometimes problematic rescheduling
حافلة VIP ل 15, Sapa Express, ٢٣/٠٢/٢٠٢٣
Excellent. The driver dropped us off where we needed to be for our cruise.
Arrived early and communication was good
حافلة VIP 9 Express, Techbus VN JSC (Techbus Vietnam Joint stock company), ١٥/٠١/٢٠٢٣
Our driver was on time and efficient. Drive was much quicker than expected.
سيارة الأجرة منطقة الراحة, Saigon DMC (Công Ty TNHH Saigon Dmc), ٢٣/١٢/٢٠٢٢
The taxi was too late and we pick up other passengers from the other end of Hanoi!
حافلة VIP 9 Express, Techbus VN JSC (Techbus Vietnam Joint stock company), ١٤/١٢/٢٠٢٢
Beute driver with no communication, decent minibus but no seat belts.
حافلة Express 30, Techbus VN JSC (Techbus Vietnam Joint stock company), ٠٥/١٢/٢٠٢٢
I got the times of departure mixed up so I was very late for the bus. They called me and arranged for a car to pick me up and take me to the bus. Amazing service and kind people!
حافلة VIP 9 Express, Grouptour (Công ty du lịch quốc tế Grouptour), ٢٤/١١/٢٠٢٢
The trip was OK. The instructions in the pdf were both great, and a little misleading at the same time. The location information and eTicket were very useful. However, as advised, we arrived 45-60 minutes ahead of departure, and were told that we had to wait (which is fair enough, but there was nowhere to really wait so we had to go to a local cafe). A taxi then turned up 20 minutes after our allotted departure time, and drove us to a different place to then get on the actual limousine bus, which was a little confusing and very unexpected. However, once we were on the actual bus, the journey was pretty straight-forward, with one short stop for a toilet break, and we were dropped off by our apartment. So overall it was fine.
حافلة VIP 9 Express, Grouptour (Công ty du lịch quốc tế Grouptour), ٢١/١٠/٢٠٢٢
Because of previous bad experience, missed that one too hut staff in Hanoi was great and arrange another one.
حافلة VIP 9 Express, Grouptour (Công ty du lịch quốc tế Grouptour), ٢٠/١٠/٢٠٢٢
Pickup was an hour late and then we first had to transfer outside the city to then change into a larger vehicle which took more time. Easier to just book a regular bus.
حافلة VIP 9 Express, Grouptour (Công ty du lịch quốc tế Grouptour), ٢٦/٠٩/٢٠٢٢