The conductor was amazing. The best that we took in Vietnam. At the afternoon we came back with other really bad but un the morning was everything perfect. He went to our hotel to pick up ando we arrived un Hue 2:10 before. Puntual and nice. Thank you
廂型車 九人座小巴, April Adventure (April Adventure), 2023年10月3日
SS
Sandra S
我原本以为卧铺车厢里的床在白天会折叠起来,这样就可以坐下来了。但事实并非如此。
此評論係自動產生翻譯
I would have thought that the beds in the sleeping car would be folded up during the day so that you could sit down. But this was not so.
火車 #SE6 二等空調臥鋪, Vietnam Railways (Đường sắt Việt Nam), 2023年4月15日
AA
Alexandra A
风景优美,小吃美味。火车和预期的一样。腿部空间宽敞。空调凉爽。
此評論係自動產生翻譯
Great views, good snacks. Train was as expected.
Leg room was good. A/C was cooling.
火車 #SE4 二等空調座位艙, Vietnam Railways (Đường sắt Việt Nam), 2023年2月15日
Driver was extremely late, about an hour and a half. Only came when we called the company and there seemed to be a lot of confusion and couldn't find record of our booking. However the vehicle was comfortable and the driver dropped us to our accommodation in hue rather than the airport which was helpful
Expect a Vietnamese experience! Nice views. Not so clean train;)
火車 #SE6 二等空調座位艙, Vietnam Railways (Đường sắt Việt Nam), 2022年5月24日
AW
Amy W
Bus was due to arrive at 4.45, at 3.15 they asked us to come early to leave at 4, we then waited around and were told it was late and would come at 5.30 but this did not happen. The driver kept lying to us telling us he’d be there in 5 minutes, 2 minutes, 7 minutes etc. In the end we waited for 3 hours when the bus finally arrived for it to only drive us 5 minutes down the road and drop us off at a bus station where we then had to wait again. In the end we didn’t leave until 8 (4 hours after we were meant too) in a car which then dropped us to another mini bus on the side of the road. All in all a mess of a journey, wouldve much rather they just told us there was an issue and to come back in a few hours.
Although I do have to say the customer service I got from Thao Bui via WhatsApp was really great/helpful, she was trying to resolve the issue and speak the driver to get a solid answer. She also offered a 50,000 refund per ticket for each of us for the inconvenience which we really appreciated!
廂型車 Limousine, Luxury Van Limousine (Luxury Van Limousine), 2024年6月2日
MO
Miguel O
1) Location of the shop is inaccurate, it is across the street in the shop called Hanh Cafe(not Queen Bus Cafe). The location pin both in Grab, Google Maps, and the PDF file is wrong, it is across the street, and I spent 10min looking for it. Good thing I was a little bit early.
2) The bus is not on time and parked for 10min along the way. I don't mind the time though, it is not important to me.
3) This is the important, the elderly lady staff is rude and non-communicative. I understand that maybe her English is limited, but a Queen Cafe bus arrived at the shop going to Hanoi(I'm going to Hue) at the time of departure(2:30PM, departure to Hue is actually 2:15PM), and I asked her if that is the bus going to Hue as it is possible that the Hanoi bus may stop by Hue, but I don't know, I'm not sure. So I asked the lady if that is the bus, and she treated me like she doesn't hear or see me? I panicked as they are boarding the Queen Bus at departure time, and the lady staff doesn't confirm yes or no if that is the bus I'm taking. It doesn't need English to say yes or no. She even gestured that she was annoyed that I was asking, it's so frustrating. So a guy came by and used Google translator and said there is a car coming to get me to the Queen Bus. But then in 10min, another Queen Bus arrived going to Hue. Everything was smooth after that. It's also frustrating that I can't confirm from the lady if the online ticket I'm holding is valid or not. Stressful. A little bit of empathy and accomodation for online customers to give them assurance and update on those digital tickets they are holding.
巴士 臥艙, Queen Cafe Bus (Queen Cafe Bus), 2024年5月31日
SK
Slavena K
Very pleasant trip from Ninh Binh to Hanoi. The train was on time, the staff was very kind and helpful.
火車 #HÐ2 二等空調座位艙, Vietnam Railways (Đường sắt Việt Nam), 2024年5月12日
JJ
Jean J
Please notify us a day in advance to confirm that the bus will depart an hour later than scheduled. On the actual day, the bus was delayed by an additional 20 minutes, and the driver paused for a 30-minute lunch break shortly before reaching Hue, despite our warnings that this would cause us to be late for a tour that was scheduled to start in under an hour.
廂型車 Limousine 9, Duc Duong Bus, 2024年5月1日
GK
Georgina K
Great driver, really friendly and welcoming from the start. Even dropped me off at my hotel, rather than the drop off point. Comfy and great service - turned up exactly on time - thanks! WhatsApp support was also great and so efficient.
廂型車 九人座小巴, April Adventure (April Adventure), 2024年4月29日
提供峴港市社 往返 順化市社 的巴士業者有April Adventure, Barri Ann Travel, Duc Duong Bus, Full Moon Party Tour, Green Trips, Grouptour (Công ty du lịch quốc tế Grouptour), Hanh Cafe, Hoi An Food Tour, Hung Thinh Phat Limousine, Huong Giang Limousine, Luxury Van Limousine, Queen Cafe Bus, Queen Cafe Bus, Ray Limousine, Sapa Discovery Travel, Techbus VN JSC (Techbus Vietnam Joint stock company), To Vietnam Travel, Viet Nam Travel Bus (Việt Nam Travel Bus), Vietnam Explore Travel, Vietnam Luxury Travel, VietNam Travel Bus (Việt Nam Travel Bus)