RO
Roland OOur bus driver, Sum, was the best. Thank you!
Ninh Binh - Da Nang, Otobüs Üst Tek Kabin, G8 Sapa Open Tour (G8 Sapa Open Tour), 29 Eyl 2026
JE
Josephine EHighly disappointing experience — not recommended.
The only positive thing I can say about this journey is the bus itself. It was comfortable, the seats were pleasant, and the pillows and blankets were good. However, the Wi-Fi did not work at all, despite it being advertised as available.
Unfortunately, the service and organization were extremely disappointing from the very beginning.
When boarding, I was allowed onto the bus while my partner went to the luggage compartment to store our luggage. However, he was unable to do so because the luggage compartment was already completely full of packages. While he was dealing with this, the bus doors were closed, leaving me literally locked inside the bus without my partner.
My partner tried to explain the situation to the staff, but instead of listening or trying to understand what had happened, he was repeatedly and very rudely told to show his ticket. He tried to explain that I already had my ticket and had already been allowed onto the bus, but there was not even an attempt to understand the situation.
When the staff realized that I was already inside the bus — despite the fact that they themselves had allowed me to board — I was also shouted at. This situation continued for approximately 5–10 minutes and was completely unnecessary and extremely unpleasant. A simple attempt to communicate and understand the situation would have resolved everything immediately.
Things became even more frustrating when we were then told that we would have to travel on a much smaller 36-seat bus, despite having explicitly booked and paid for a VIP bus. We had to argue repeatedly and provide evidence several times to prove that we had actually booked the VIP service. Throughout this process, the staff were extremely unfriendly and repeatedly shouted at us instead of handling the situation professionally.
We were eventually allowed to board the correct bus, but only after considerable discussion and with a significant delay.
After finally departing, we stopped for a 20-minute break only five minutes into the journey. After that, however, there were no further proper breaks for a very long time. The next break was not until shortly after 3 a.m., even though we had been told it would be around 1 a.m.
At one point, we were already at a rest stop and politely asked whether we could use the toilet. The response was simply a shouted “NO” from a member of staff. This is completely unacceptable customer service, particularly on a long-distance overnight journey.
The problems continued upon arrival. One of our pieces of luggage was simply left somewhere inside the bus, and we had to search for it ourselves. The luggage compartment was, once again, filled with packages rather than being properly used for passengers’ luggage.
To make matters worse, the power outlets were switched off during the journey, meaning that even the facilities that had initially worked were no longer available.
Overall, this was an extremely frustrating experience. The combination of poor organization, inadequate handling of passengers’ luggage, lack of communication, and particularly rude and unprofessional staff made the journey far more difficult and unpleasant than it should have been.
We were asked beforehand to leave a review. Unfortunately, this is the honest feedback we have to give: the service fell far below what we expected and what was advertised. The way we were treated by the staff was particularly disappointing, and based on this experience, we cannot recommend this service.
Ninh Binh - Da Nang, Otobüs VIP Luxury 24, Tuan Trinh, 21 Eyl 2026
JD
Jackie DThere was no airco, no charger, the beds were very hard. We thought the train compartment would be more luxurious.
Ninh Binh - Da Nang, Tren Cabin 4x, Damitrans, 21 Eyl 2026
E
Ellen Great overall, very comfortable ride and goood cleanliness.
Only negative was that staff were very stressed when we arrived 40 min before departure and wanted us to get on the buss quickly. Yet it didn’t leave for 50 min.
Ninh Binh - Da Nang, Otobüs Üst Tek Kabin, G8 Sapa Open Tour (G8 Sapa Open Tour), 15 Eyl 2026
JM
Javier MThe cabin is very comfortable. Was expecting a smaller space but it was great (for my height 1.82 m). The bus was a bit delayed but still got to the destination on time.
Ninh Binh - Da Nang, Otobüs Lower Cabin, G8 Sapa Open Tour (G8 Sapa Open Tour), 14 Eyl 2026
AO
Angela OValuew for money, cigarette smell coming into our room from people smoking outside, used bed cover.
Ninh Binh - Da Nang, Tren 4 beds cabin upper berth, Vietnam Rail, 7 Eyl 2026
AO
Angela OValuew for money, cigarette smell coming into our room from people smoking outside, used bed cover.
Ninh Binh - Da Nang, Tren 4 beds cabin lower berth, Vietnam Rail, 7 Eyl 2026
MG
Manav GOverall, the bus and everything was good.
I am giving this rating only because of the driver and attendant.
I was carrying food on board which they didn't let me take inside - i totally understood this as this is an acceptable practice.
However, later when the bus stopped at the resting point. The driver didn't let me fetch the food to eat outside the bus.
Hello typically locked the bus and went away for 20 mins atleast to the restaurant he had stopped at.
Hello was even point at me to get the food from the restaurant.
Eventually, I slept empty stomach and my food ( simple banh mi) went stale until the next day we reached and I had to throw it away.
Not sure about his arrangment with the restaurant but, this definitely spoiled my overall experience.
@team, please check such things don't happen because of the staff on board.
Ninh Binh - Da Nang, Otobüs VIP Luxury 34, Tuan Trinh, 27 Ağu 2026
SB
Simon BCabin was in the last carriage. Not very clean. Tow nails on the floor. Dried in syrup on wall. Toilet in the carriage was so dirty and people kept going in there to smoke.
Beds rock hard and uncomfortable.
We paid £60/bed which is extortionate for what you get.
Ninh Binh - Da Nang, Tren Cabin 4x, Violette Trains, 24 Ağu 2026
AU
Anmabelle UBeyond late! Supposed to arrive at 8am-we arrived past 10am close to 11am. Lost my tour booking in Da Nang!
Ninh Binh - Da Nang, Otobüs Üst Tek Kabin, HK Buslines, 22 Ağu 2026
