There was almost no luggage space in the back of the transport. Most of the luggage had to be stacked in the vehicle around the passengers. Meaning the 3+ hour transport was very cramped
Incredibly easy way to go between Surabaya and Malang. In fact, we got there in about an hour rather than 2 hours. Vehicle was clean and spacious. Additionally, they let me take the earlier shuttle since I got there a little bit early. Overall perfect trip.
The drive itself was good: comfy seats and free water. The ticket didn't clearly state the departure point though which made it tricky to get there in time.
The lady at the airport was so nice to change my departure from the station to the airport where I was at, and even for an earlier time. Everything was good :) the shuttle was super comfortable