Was a bizarre. More people who n the bus then number of seats, people were sleeping on the floor. However i had a place to seat, it was smaller than the usual but not too bad. We arrived to the destination almost 2 hours after we were supposed.
It's a long wait but this is lessened when the young people at reception are very cheerful. Additionally, I particularly liked that the room was large with plenty of outlets for charging smartphones. A real congratulations.
Everything went very smoothly from booking all the way until drop-off. Luu, the manager, sent us a message confirming our booking and followed up the next day with our driver's information (name, car make/model, and license plate number). Our driver, Huynh, arrived early and texted us to let us know he was there. He waited inside the hotel until we came down to check out. He was very nice, hospitable, and knowledgeable (pointing out sites as we passed by them). He also gave us some recommendations of restaurants and possible tours we may be interested in seeing while in Hue.
We were crammed into the back of the bus laying in sleeper beds that were 5 side by side with no separation. 4 larger size men and 1 women made for a very uncomfortable ride.
This is where we were directed to go even though there were other empty beds. Spent three hours basically touching the people on either side of us. Not fun.
We were also frantically transferred to a shuttle for final short trip into Hue. Probably running late because there was so many stops along the way to pick up people.
In the evening before departure I was told I have to take a different bus, departure at 7 am instead of 10.30 am. The bus was far less comfy than the one I booked. I got a refund of 50k, which was only a small amount compared to what I paid.
Booked a Bus at 10:30 am; one hour later we received a message from the bus company, that the bus is leaving at 09:40 am… basically it was ok, but the schedule is wrong. It takes 3,5 hours from dong hoi to hue.