I initially booked it for the day before, but I contacted 12Go and they were able to change the date without any penalties as I did so in advance.
Later, I contacted the transport company to ask if there was a pickup point closer to my hotel, and they agreed to pick me up from there. This was so kind of them!
The bus was comfortable and the driving was good — I was very satisfied.
In the bus was very cold, even I had no air conditioner above me (I was in the middle) & we switched off another one but still was very cold. No blankets.
I was confused about where pickup was supposed to be due to roadworks so I tried to contact them multiple times and all attempts failed. They later contacted me half an hour after the bus was supposed to get to the pickup to see they had arrived and where I was. At this point in time due to no contact and the bus already 30 minutes late I gave up and booked another bus as I needed to move to the next place. They also offer no refunds for any type of cancellation was your ticket is confirmed