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Silvana LBegin forwarded message:
From: Silvana Lainfiesta
Date: 25 September 2026 at 16:43:05 GMT+7
To: 12Go
Subject: Re: [12Go] 12Go: Case with Booking #AATT3046
Hello Ardana,
I am suffering severe stress and back pain due to the medical condition which brought me to purchase the tickets through your platform at the amount I did and with the reassurance of your platform, paying 100THB for WhatsApp priority customer service. I have documented thoroughly the scam and danger to my life that occurred to me via 12Go, and you communicating with the provider is not my problem and it’s not my job. Again, I will escalate this very fast unless I gain clarity of 12Go accountability, starting with 100% refund of the scam you allowed or enabled in your platform on the same payment method today.
Your answer is non-sensical and it has nothing to do with the end result of the scam you run.
De Hua Hin para Phuket, Ônibus Expresso, Montanatip (Montanatip), 27 de set. de 2026
RM
Raid MThe trip from Hua Hin to Surat Thani is great. Then you have to change to minibus to Phuket
De Hua Hin para Phuket, Ônibus Luxury class, TravelBusAsia, 22 de set. de 2026
SM
Sarah MThe first bus was extremely comfortable. Which is the bus that I was assuming I would be on for the duration of the trip. That was not the case. The second bus was not nearly as comfortable and a very bumpy ride. For passengers with neck or back problems I can see this being a huge issue if they are not made aware that they will not be on the large comfortable bus the entire way.
De Hua Hin para Phuket, Ônibus Luxury class, TravelBusAsia, 21 de set. de 2026
TS
Thomas SDidn’t go straight from his him to Phuket. Stopped at chi rep (or something) and transferred to a van for an upcharge of 600 baht. But that was OK because the guy dropped me right at my hotel. All in all a good trip.
De Hua Hin para Phuket, Ônibus Expresso, Montanatip (Montanatip), 5 de set. de 2026
MG
Miss Gi purchase a tickiet that says its a straight ride and there wasnt suppose to be a Bus + Van set up but the travel company at the Hua HIn Stop told me they do not know nothing about but they dont go stright even though my tickiet says 1 bus ride only, there was also otherscustomers asking why are they switching to van when their tickiet said 1 Bus Only. I was place in seat 30-31 there was 2 Young man who clearly thInk they was high manitence they kept pushing their seats so far back it injured my knee ,
( I WENT TO THE BATHROOM AND THEY PURPOSELY PUT THEIR SEAT ALL THE BACK TO WHERE I COUKD NOT NOT SIT AND TELLING ME TO GO TO OTHER SEAT AS IF THEY BOUGHT MY TICKIET . I WAS NOT GOING TO ARGUE .) I did not pick any other random seats because i wasnt sure if they are for other pay customers THAT WILL COME ON ONCE WE START TRAVELING . I was force to go down on the 1st ground where the bathroom iS WHERE THERE WAS NO ONE ELSE JUST ME BY MYSELF )
the lights didnt wrok and it smelled like so much dust and i have to endure the smell of a very stinky bathroom for many hours sitting by myself which i didnt mind but i purposely paid for the most expensive bus thinking i would have a smooth ride since thier was so many good reviews but it was awful and i was very disappointed. i want my refund. I am not sure if i will take this comany again the driver didnt care to slove the issue or the tickiet lady i was basicly ignore and im truly disapointed.
De Hua Hin para Phuket, Ônibus Luxury class, TravelBusAsia, 17 de jun. de 2026
EP
Edgar PThe bus was nice, comfortable and clean.
Staff were great, kindly woke me up at 2:30am when I arrived at my drop off point.
The bus had charger for my phone on my seat, good leg room, reclining seats and clean toilet.
Staff provided water and snacks,
the trip took roughly 10hrs to arrive from Phuket to Hua Hin, left on time at 16:30pm from Phuket.
De Hua Hin para Phuket, Ônibus Luxury class, TravelBusAsia, 16 de jun. de 2026
DE
Dennis EIt was a good safe trip, with a good number of stops, bus drivers were friendly and arrival time was as told.
De Hua Hin para Phuket, Ônibus Luxury class, TravelBusAsia, 20 de mai. de 2026
BC
Bjoern CDefect chair, defect charger, vip had no free food ironically, while non vip had.
De Hua Hin para Phuket, Ônibus VIP Bus, Montanatip (Montanatip), 30 de abr. de 2026
L
Louise Lack of information about the trip - wasn’t aware of the 2 hour wait from 5am to 7am
De Hua Hin para Phuket, Ônibus Expresso, Montanatip (Montanatip), 9 de abr. de 2026
S
Stefano It was all in all ok, but picked us up 1h later than the scheduled time and consequently arrived late. I was going from Hua Hin to Phuket, and the bus only stopped once after 2 hrs, probably to give a break to those who departed from Bangkok, but then no stop anymore and honestly that was too early stop for who started in Hua Hin and too long with no stops until Phuket, at least another stop was necessary. Yes, there is a toilet on board but it's not a great option, one more quick stop would be much better.
De Hua Hin para Phuket, Ônibus Padrão, 465 Surat Thani Phuket Transport (465 Surat Thani-Phuket Transport ), 2 de abr. de 2026