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Amit AIt took us almost 9 hours to get to Arusha, you are not presenting the ride as it really is
Nairobi Terminus — Arusha, Minivan Poduszkowiec, Impala Shuttle EA, 30 sie 2026
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Max We were told
Nairobi Terminus — Arusha, Minivan Poduszkowiec, Impala Shuttle EA, 4 sie 2026
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Stephan SHotel pickup was not provided, we had to come to the bus. Also total travel time was completely off by multiple hours
Nairobi Terminus — Arusha, Minivan Poduszkowiec, Impala Shuttle EA, 1 lip 2026
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Grace POn 26 May, my scheduled trip from Arusha to Nairobi was cancelled by your service provider. No reason was provided for this cancellation.
On the same day, I received a call from your office requesting that I confirm a return trip from Nairobi to Arusha. However, since I had not been transported to Nairobi as originally booked, it was not feasible to confirm a return journey. I would also like to express my concern regarding your cancellation policy, which appears to allow a refund only if the customer does not initiate the cancellation. Given that the cancellation was made by your service provider, I trust this policy does not apply in this instance.
Following this frustrating situation, I made alternative arrangements and booked a round-trip with another bus company. Consequently, I was unable to confirm the return ticket you requested, as other commitments had already been made.
My primary concern at this time is to obtain a full refund for both the outbound and return portions of my original ticket, as I was unable to use your services at all. Please inform me of when the total refund will be processed.
Thank you for your prompt attention to this matter.
Nairobi Terminus — Arusha, Autobus Standard, Kidia One Express, 28 maj 2026
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Bekimpilo I had a very pleasant ride from Nairobi to Arusha. Seating was very comfortable, the shuttle was super clean and tidy and the driver was very helpful and pleasant. Highly recommend
Nairobi Terminus — Arusha, Minivan Poduszkowiec, Impala Shuttle EA, 2 kwi 2026
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Rodrigo GWorked well. They had my contact and everything. Just be organized for the border crossing with your yellow fever card and eVisa ready to show.
Nairobi Terminus — Arusha, Minivan Poduszkowiec, Nairobi Arusha Shuttle Bus (Nairobi Arusha Shuttle Bus), 15 lut 2026