HTX Van Tai 277

Es wurde auf der Busfahrt geraucht von dem Fahrer, die Leute waren sehr unfreundlich. Vor Hanoi wurden wir einfach aus dem Bus geworfen und in einen anderen gesteckt in dem es kaum Platz gab

Bus war pünktlich, sauber und unerwartet bequem. Leider waren die beiden Fahrer Kettenraucher und so saßen wir im Wualm. Die Klima ging nur sporadisch. 5 Stunden vor Fahrtende mussten wir den Bus wechseln. Keine Ahnung warum. Jedenfalls sind wir nach ca. 26 Stunden angekommen.

It was better then we expected. The driver was really nice and helpful. The only thing that was not great was that we arrived 2 hours later then expected

This was the second time we took this route since the first time we arrived to the border and had to go back to Hanoi since we didn't know that it wasn't possible to get on-arrival visas to Laos anymore. We left on time from Hanoi and arrive almost at 9 pm to Luang Prabang. More than a formal transport for people, the bus was a goods delivery service.The bus stopped more than a dozen times to collect and deliver multiple items on the way, including more people with no tickets. All felt more like of it was a side business from corrupted drivers than something organized from the company. There were few stops to go to proper toilets (specially for women) and to eat. The drivers smoked constantly inside the bus and the air conditioning damaged a couple of times.

Overall very good ride. I‘ve experienced none of all the bullying behavior against Western people described in some reviews. Very kind staff but unable to speak English, so it‘s more of a gesture-based communication :) Vientiane-Hanoi: Arrived at the border around 2.30 am, took a rest until the border opens, paid 10k Kip tip to the Lao staff and 50k Kip to the Vietnamese staff at immigration. Everything worked well having the eVisa in advance. No visa on arrival available. One guy had the wrong border crossing checkpoint to enter Vietnam in his eVisa, so he paid about 2M Dong to the Vietnamese staff to get in. Didn’t need any Dong at the border, I could pay everything in Kip. Bus was comfortable and we arrived only with a delay of 1-2 hours. Hard to tell if I‘d do it again bc it‘s a very long ride in the end but that‘s what you pay for I assume. Good job!

I don't feel very comfortable in the car. The place is quite narrow and the mattress is hard while moving for 12 to 14 hours, and the staff does not drink anything. The garage should install additional USB connector-type phone chargers like many other night runs because of the urgent need for communication. Especially, the staff are very friendly and enthusiastic to support customers, but if they improve their English further, it will be a plus for the journey.

Bus was overcrowded, people with stinky feet slept next to our faces. Luggage was on the roof. Bus was 1 1/2h delayed and at the end of our journey the bus broke down

We were pretty nervous about getting this bus after reading the very unnecessarily aggressive terms&conditions, but it really is fine BAR getting on at Vientiane. When we arrived, an hour before our ticket time (as instructed) it would seem we were actually 2 hours early. After reading so much about locals snatching tickets and forcing you to pay again, we were pretty concerned when lots of apparent bus pushers started trying to grab ours and put our bags on their busses. Turns out this ticket is not for a specific bus but any of the many that are parked there. After much pushing and grabbing and some arguing between the bus guys (and absolutely NO letting go of our ticket) we had no choice but to assume the bus we eventually got on would take us to Hanoi. Anyway once we got settled it was fine. The bus had no toilet (travelled on a Sunday) but we stopped every few hours. We stopped around 1am and everyone including the drivers went to sleep. Apparently because we were queued at the border ready for when it opened at 7am. Fully prepared for a chaotic border crossing we were actually very relieved to find that our bus guys and other locals were happy to point us clueless tourists in the right direction. In low season we were 2 of only 5 westerners we could see doing the crossing. In conclusion, it’s fair to lower your expectations, but the Laos staff are very nice, as long as your not expecting any special treatment. Prepare for stress at Vientiane.

Pas déçue du tout! Je renouvèlerai l’expérience sans problèmes. Les sièges sont confortables en position allongée, le temps passe vite à condition de télécharger au préalable des films sur son tel car pas de wifi. Le personnel ne parle pas anglais et n’est pas spécialement accueillant ni sympathique mais ils vous guideront pour les démarches à la frontière. Ils sont efficaces, il suffit d’être aimable avec eux! Petit bémol, les couvertures ne sentent pas très bon, mais pour le prix on ne se plaint pas. Ce n’est pas un bus touristique donc personne pour vous dire combien de temps il reste ou quand est ce qu’un stop va être fait, mais le bus s’arrête suffisamment souvent pour que l’on puisse décider de descendre se dégourdir les jambes ou faire une pause toilettes. 2 stop sont faits pour dîner et déjeuner, mais dans des endroits pas terribles certes. Bouteilles d’eau fournies, on peut en demander autant qu‘on veut. Bref je recommande sans problème : ne pas s’attendre à un bus exceptionnel, c’est rustique, mais pour le prix ça en vaut largement la peine.

This really gives me PTSD. Would highly recommend against anyone doing this trip. Its not for the faint of heart. 24 hours on a bus is no joke. The place is quite dirty, pillows feel a bit damp so you really aren’t sure what was on it before you. Also the toilet onboard is really smelly and damp too. You can’t wear shoes onboard so I’m not sure how you’re supposed to use the toilet without dirtying your feet with urine and fecal matter. Also the drivers and assistants weren’t friendly to foreigners at all and were actually quite hostile. If you are traveling alone, I would definitely recommend you reconsider because they will bully you. Just don’t do this.

The trip started badly when I got to the Hanoi Bus Station and counter 57, I kept trying to give my voucher in exchange for ticket as I was instructed to do. I was told nothing and kept getting sent to sit down. It got to 5 minutes until the bus (time written on my 12goAsia booking) was due to leave until someone told me it was due to leave an hour later and then I was asked to pay for my ticket, I had to repeat again and again I had already paid and argue with the person in charge before I got my ticket. I found my bus and it was ok, nothing special or terrible. Our bus journey took 30 hrs in total (i timed it out of curiousity), we had a few stops but the length of time was mostly due to the deliveries being loaded on the bus. We stopped very often in Vietnam to pick them up and a lot in Laos to drop them off. Overall not as bad as I had thought and i came well prepared with lots of films. Most of those of us travelling slept ok, at one point the bus turned on the radio for us all to hear quite late in on the 2nd night at a deafening volume which was not so great so i suggest earplugs. Expect very little and you cannot be disappointed.

The bus I took was a replacement service so I'm not sure how helpful my review can be. The scheduled bus caught fire so I was offered a replacement bus that promised arrival in 14hr instead of the usual 24hr. Actual journey took 20hr so I just wish that the promised arrival time was more realistic as some of us make changes to our accommodation bookings only to find it gone to waste. The bus we were on seemed to have just completed a trip so it was pretty messy and smelly. We had to switch buses some distance after the border so we waited in a freezing cold restaurant for 2-3hr without any information. In terms of service the staff of 12Go whom I communicated with (Hong Nguyen) was quite helpful and prompt with replies but I guess there are just some things that are out of their control.

Bus stoped 3 Times to fix the a/c. The bus operator was not the one shown in the ticket, nothing special but good for the money. It took 22 hrs and wasn't any ride of hell. Okay to save money compared to flights

Very friendly operators! They'll help out if you have any kind of problem.

Late leaving and getting to Hanoi . Left us at border and drove off to Vietnam side without telling us. Dirty bus bathroom , trash etc. not helpful in any way.

The bus was late to reach Hanoi as compared to the ticket timing, but was expected after reading the reviews. The actual time to reach is about 6pm. Got to the bus station early to get good seats. Went there a bit too early, around 430pm would have been fine. Buses set off too early from the station as we reach immigration at about 2am, while waiting for immigration to open at 630am. Could have set off later to ease the travel waiting time. Immigration was a mess as people jostle to get their passport stamped first. Luckily our bus conductor was nice to ensure that we get through immigration together. Overall bus was ok and not too bad if you get good seats.

Long journey but not as horrible as the other reviews make it sound. The journey is long but the bus was comfortable, had good AC, and a bathroom (I went on Tues; they say the busses on Tue/Thu/Sat are better). One stop around 9-10pm for food/bathroom. Got to the border ~2am and cued up to be first for border crossing in the morning. The bus got quite hot when not on during the night (~2-6am) but was otherwise quite chilly while running (bring a sweater/pants). At the border you need to have your visa already, pay 50k dong to leave Vietnam and 30k kip to enter Laos (or $1-2/dong equivalent). Another stop around lunch time then arrived on time. The roads in Laos can be a bit bumpy. The staff are efficient; if you pay attention, follow their hand gestures and are polite, they are nice enough. They yelled at one guy who was being super rude and pushy but that's not their fault.

The bus left according to schedule, chairbeds were comfy. The bus broke down during the trip, but the drivers could fix it. Nobody could speak a word in English in the whole bus. So we didn’t know what was going on and when we could leave the bus or had to stay inside. It was difficult to find out where to go and what to do at the border, nobody could tell us because they didn’t speak English. We arrived 2 hours earlier than expected which was nice. Overall the trip was ok.

Got an email 2 hours before departure that my selected type of vehicle ( VIP SLEEPER BUS) was not available, and I got downgraded to a seated couch bus . Yes I got 150.000 back , but I couldn’t do anything else apart from taking the bus anyway. No time to change the bus, reebok another day or with another company . Felt like there where not enough people on that bus and they decided to use only one bus regardless of the vip status or not. Felt a bit like a scam

No wifi,so hot😭

Smooth and comfortable ride, but I got to the border only to find out they don't do land visas here. If you need to get a land visa, be sure to go to the Lao Boa border. The ride back and to Hanoi or to the Lao Boa border can be anywhere from 3mil-4mil dong

I booked VIP sleeper bus for 155€ and my expectations were much higher. Our vip section was near the bathroom and engine of the bus. It was hot inside the bus and vehicle was very old. Staff were nice and smiling but I would not book this bus again. Operator was not on time and we waited for bus to start movement for 6 hours. In total we spent about 40 hours in the bus instead of 36

They should Defintely make people aware of needing to visit the embassy and getting a visa when advertising this certain bus

the driver drove like an asshole. how can you do that when you transport people? and we had to wait 2.5 hours at the boarder because it was still closed so why the hell was he speeding like there's no tomorrow??

The operator tried to scam me into buying a second seat on the bus. He seemed to indicate there were only 2 person seats and I would need to pay an extra 500,000. I insisted that I had a seat on the bus and he did let me on. I liked my bed/ seat and it was very comfortable. The operators did not make any effort to give directions to us. They didn’t say where to go eat or help us in any way. On one occasion in Vietnam nobody could eat anything, but the operator went to their set tables and ate. Most people went hungry. The pdf guide was great because I would have fallen for the scam if not for the guide warning about it. I’d suggest to bring both Vietnam and Laos money and even better an e sim that would work on both sides. Overall I would go again on this, it’s a good value for the money despite the terrible service.

I'm not one to complain, and my partner and I are used to traveling in all kinds of conditions. But this trip was one of the worst. People were everywhere in the bus, on the sleeper berths, which is normal. But in the corridors, like animals, it shocked us.We started the journey sitting on the floor. Then the conductor asked people to give us bunks. It was kind, but so awkward and sad for the others.

Too long and wayyy too tired The trip starts 30 mins earlier than the time

The ride was good. I was upgraded from semi sleeper to VIP bus. But the instructions were not updated. It was mentioned that bus is parked in A8 but it was not. Also the bus is the voucher was not the bus we rode. If you avail this service, make sure to call or message via WhatsApp once you arrive in the terminal to make sure the bus details and the bay where to find it. Also

My 12go online Ticket got rejected in Laos and I had to pay twice.

Stayed too much time in the border almost 9hours…after laos immigration stamped our passport around 8am we kept on waiting the bus till 10am with another bus….the bus has changed we dont know our luggages been transfered also…only the time when we reach vientiane

Comfortable bus to be fair - as a guy over 6 foot you expect it to be cramped but to be fair comfortability was alright. Service was by far the worst I have ever encountered in the months I have traveled Asia. 0 attempt to communicate even if we pulled out Google translate. One of the staff punched my feet 4 times because I was lucky enough to have the seats infront of me empty so I put my legs over them (Not gentle punches either). And we just got dropped off at places with no idea what to do - we didn’t know if they were toilet breaks or food stops so twice we bought dishes we hd to leave half empty because there was no time. The border was horrific - no idea what we were doing, the other passengers and I just guessed our way through it. Most disappointingly, we were advertised a toilet on board, free wifi and a completely different seat layout that what we were given. No toilet or wifi. Getting on the bus at the station was awful because we had bo idea which bus was ours as everyone was telling us different things. Honestly, if the bus wasn’t as half - decent as it was then I would have given this a 0 star if I could have.

Before getting this bus we read a big range of review and I was feeling quite anxious for the journey but it was much better than expected. It is very important that you read all the instructions and arrive at the bus terminal at least 2 hours before the bus leaves to secure your seat. we got there over 2 hours before and managed to get a bottom bed. we saw people trying to arrive 30 minutes before the bus left and they were not allowed to get on. you can adjust the seats so can be sitting up or lying down. they aren’t the biggest beds but they are satisfactory. we got handed a bottle of water and there was good AC and a small toilet on board. for the first part of the journey there were lots of people sat/laid down in the aisles (who had been picked up on the way) which made it hard to go to the toilet but was comforting to know there was a toilet as a lot of the reviews we read stated there was not one. we got the us that left vientiane on a tuesday. we left around 5:15 (bus was due to leave at 5:30 but i guess it left early as was full) and the first stop was 9pm where you could get dinner. we then got to the border at 12.30am and the bus was turned off so it did get very very hot without the AC. at 6am they woke us up and we all got off the bus with our bags to get ready for the border crossing (which opened at 6:50). nothing is really explained but the process was pretty simple if you just follow people. as a stamp fee you had to pay (so make sure you have some cash!) we paid in kip, one of the staff gave us dong to pay the stamp worker and then we were given our change back in kip. we paid 50,000 kip each but speaking to others doing the crossing it seemed they were charged more because they didn’t have the right money. we also read reviews about the staff being rude, we did not experience this. we did witness a fair few westerners being quite rude to the staff, which was understandably met with similar behaviour. but we were friendly to the staff and they were friendly back once we crossed the border, which took around 3 hours. we drove untill 12 and then stopped an hour for lunch. after we drove a few more hours and actually arrived in hanoi a bit earlier than expected the beds had curtains and personal AC. there was a TV but i didn’t test that. there was a reading light per bed but i personally found this too bright so didn’t use it. i would definitely recommend this bus, as i said the journey was much better than i expected.

I received a text 6 hours before the bus was due to leave, saying that the departure time was now 4.30pm, not 6.30pm. I replied asking a question but no one got back to me. I then got a further message just before 4pm, asking where I was. The driver/staff were rude on arrival and wouldn’t put our luggage under the bus and insisted it when in our cabins:beds with us! Luckily the bus wasn’t full, as the one nice member of staff agreed that we could move it later. The rude member of staff also kicked my husbands foot, as he had it out in the aisle (he’s 6ft 4) to tell him he couldn’t have his foot in the aisle. We arrived at the wrong bus station at 4.30am, so 1.5 hours early, so we couldn’t check into our hotel. All in all, it was a terrible journey.

Bus was meant to show up a day earlier. 12goasia said nothing to me about it being canceled until I reached out an hour before looking for my tickets. At which point they just refunded me leaving me stranded at the bus station. I then had to try book another bus for the next day. The bus was several hours late and picked us up from a random location that I was texted to go to. However if I wasn’t with someone else who was getting the same bus it would have left without us as it didn’t even come to that location with us having to walk 20mins to a different spot. At least we made it to our destination in the end

Would give 0 stars if I could. I did not expect a very comfortable ride but this exceeded all of my expectations. The staff was extremely rude the entire time and communication was impossible due to the language barrier and them being visibly annoyed when I tried to ask them a question. I already knew that there was not gonna be much privacy due to small seats and no curtains, but I was surrounded by men only who were clearly joking around while looking at me, which made me very uncomfortable as a female traveller (not the fault of the bus company but something to consider). During stops and the border procedure (Laos-Vietnam) noone communicated with me or the other foreigners, which left us quite confused at times. The lowlight of the trip was the 9-hour delay, again, no attempts of communicating this to us were made. Instead, only us foreigners were sent out in the middle of the night to get on a van and then a bus, again, confusion. Then, at 4am (instead of 7pm) we were rushed out of the new bus. We were not at the bus station or in the general city area, but on a highway crossing with no possibility to walk somewhere and with taxis waiting asking for us asking for outrageous prices for a ride to the bus station. Once we realized this, the bus, with all of the other passengers, had already left. All in all, I can only urge you to avoid this company.

Communication is incredibly poor throughout the entire journey, from arriving at the bus station to reaching the final destination. There is no issue with not speaking English, but passengers should be informed in advance about the stops, how the immigration process works, etc. This was very bad. • The bus departed at 5:30 p.m., half an hour earlier than scheduled. • The dinner stop took place at 9:30 p.m. and lasted half an hour. • The bus arrived at the border at 1:00 a.m., turned off, and you are woken up at 6:30 a.m. to prepare for immigration. It makes no sense to sleep on the roadside while the bus is stopped. • At immigration, you must take all your belongings, including your suitcase or backpack from the luggage compartment. No one explains this properly, everyone is confused, and you have to take everything out so the bus can be inspected by customs. • Then you stop for lunch around 11:30 a.m., which is only the second stop. Bring plenty of food for the trip, if possible, so you don’t have to eat at the stops. • Finally, our stop was in Ninh Binh. The driver stopped on the highway next to the bus station; we got off onto the asphalt, and the assistant took our backpacks out and placed them on the road. Before we could pick them up, the bus had already left.

The conductor was really helpfull ! They can help you if you have some trouble to cross the gate to come back to the city

Good sleeper bus. The bus was clean, had a toilet but wifi was not working. Beds were small and quite narrow but okay. The only annoying things: people talking loud in the middle of the night over the phone and Lao Vietnam boarder crossing which takes 3 1/2 hours. However the bus was only 45 mins delayed when I arrived in Nin Binh.

The rudest staff I’ve encountered my entire time in Asia. No water provided on bus despite being told by the driver there would be. I was essentially made to feel like an inconvenience the entire trip. I’d recommend it in terms of ease however the overall experience was not pleasant.

Get scammed at the start had to pay 200.000 Dong more. And the Bus throw us outside on the highway in HCM 20KM away from the Bus station 🤮

Wrong seat and bus assignment, locals are privileged, bus staff no English speakers and rude. But we made it after 24 hours and 2 hours delay.

My bus was cancelled with little notice, I was told I would receive a refund but I haven't heard from them

Went from Vientiane to Hanoi on Tuesday. I knew what to expect but I was not actually ready for it. The beds were okay; however, I was constantly sliding down it when we’re moving because it was fully horizontal. I was placed at the end of the bus, where there was the bathroom next to me, which was loud and stinky with no toilet paper. Also, the bed itself was really hot because there was something, don’t know what, under it. I had a USB and USB C ports but the C one was not working. Between 00:00 and 7, the AC was off, which is why I’m never taking a sleeper bus again. It was MAD hot, and I was sleeping while sitting. There was no air. On the other hand, the bumpiness wasn’t bothersome and we stopped twice to eat for 30min. We were also 5h late because of a road block.

You get what you pay for. My girlfriend and I decided to take the overnight bus from Vientiane to Hanoi. We left on a Tuesday so we did have a bathroom (that was nice). With this sort of thing just be prepared to be uncomfortable. It’s not the capsule type bed so you are in front of everyone….. and sometimes you can’t even get out of your bed because there are people on the FLOOR. with all this said, I was able to get some sleep. I’m 6 foot 2 so I wasn’t able to fully stretch out but if you get the position right it can be semi manageable. Now that I’m Vietnam I’ve taken a couple of capsule buses and I definitely recommend (more privacy/amenities). I would take this bus again though if I was doing the same route because it was cheap and we got to Hanoi 1 hour earlier than expected. The VIP buses were tempting though for 10-$20 extra.

It's reclining seat but it was half full so surprisingly comfortable for the price. I am solo traveler so I didnt want to share bed with a stranger. I only met one foreignerbin the bus we both Asians. Immigrations asked cash a lot, better to prepare 50k*2. The bus arrived around 16:30.

The van to the sleeping bus wasn’t that great of an experience, the road condition in Laos was bad, would still recommend taking bus all the way from LP to Hanoi, instead of this

The porter is really helpful. They make sure that everything is in place and comfortable.

No issues with the bus and travel experience; the not so good rating is because of a scammer working behind the counter at Nuoc Ngam Bus Station in Hanoi. She tells customers that there's a "promotion" going on for an extra 200K dong, for which we can board a special "VIP" bus instead. Of course, it's nonsense and we all end up in the same bus -- both those who paid and those like me who didn't. At least one reviewer on Google maps already reported this, and this affects customers from multiple services including but not limited to 12go. She tried withholding my boarding pass when I refused to pay for her scam, saying "tickets ready later", "come at 6 pm" (my scheduled departure time), and so on, which I ignored. When I started alerting other passengers to her scam, she relented and gave me my boarding pass, which I'd seen she had already prepared before I turned down her scheme. 12go might want to add this info to the info page about what to expect at the station.

The bus was a bit old and not very comfortable but the drivers were friendly and helpful for the crossing. The roads over the border into Laos are terrible and led to significant delays which wasn't factored into the time so arrived over 3 hours later than advertised.

quite comfy, however we did arrive three hours later then expected, we did stop for lunch on the second day but that was the only proper meal we could buy so be sure to bring snacks. you were provided with blankets.